Quality Assurance Manager

Federated Employers Mutual Assurance Company (RF) Proprietary Limited (FEM); Gauteng; On-site; ZAR 30,000 - 40,000; Full time

Job summary

A leading insurance and assurance provider is seeking a Quality Assurance Manager to lead the Quality Assurance function at their Head Office in Rosebank. The role includes developing quality benchmarks, ensuring compliance, and providing training. Ideal candidates should have a relevant degree or diploma, auditing certification, and at least two years of experience. A competitive salary and benefits package is offered.

Benefits

Competitive salary and benefits

Qualifications

• Must have Matric and a relevant degree or diploma.
• Auditing certification is preferred.
• Knowledge of Total Quality Management is necessary.
• At least 2 years of relevant work experience.

Responsibilities

• Develop and enforce quality benchmarks and process monitoring.
• Identify and report potential risk areas.
• Ensure compliance in claims and premium cycle administration.

Skills

Quality assurance

Process monitoring

Risk assessment

Regulatory compliance

Training and support

Education

Relevant degree or diploma

Diploma or certificate in auditing

Knowledge of ISO 9001

Job description

Overview

FEM is seeking to appoint a Quality Assurance Manager within its Risk and Compliance Department, based at its Head Office in Rosebank. Reporting directly to the Chief Risk Officer, this role is pivotal in leading and advancing FEM’s Quality Assurance function. It plays a vital role in safeguarding customer satisfaction, ensuring regulatory compliance, and upholding the organisation’s reputation.

Responsibilities

• Develop and enforce quality benchmarks, ongoing process monitoring and evaluation, error and loss prevention, compliance assurance, and the delivery of training and support.
• Proactively identify and report potential risk areas to mitigate financial loss and reputational harm.
• Ensure end-to-end processes in claims and premium cycle administration are compliant with relevant regulations, industry best practices, and stakeholder expectations.

Qualifications

• Matric and relevant degree or diploma.
• Diploma or certificate in auditing (preferred).
• Knowledge of ISO 9001, Total Quality Management, and COID (via a recognised tertiary institution).
• At least two years of relevant work experience with a proven record of high performance.

Remuneration and Benefits

Competitive total cost to company remuneration with good benefits.

Location

Head office in Rosebank; FEM has regional offices in Cape Town, Durban, and Johannesburg.

Application Details

Candidates are invited to submit a detailed CV by close of business on 23 September 2025.

Additional Information

Applications may not be considered if the minimum criteria of the position are not met. People with disabilities are welcome to apply. FEM promotes the principles of Employment Equity, and the appointment of this candidate is at FEM's sole discretion.