Quality Assurance Manager

SGS; Durban North; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dedicated SHEQ Manager to enhance their Health, Safety, Environmental, and Quality management systems. This role involves implementing and maintaining quality standards across various sites and commercial laboratories, ensuring compliance with both local and international regulations. You will lead a team, drive quality improvement initiatives, and uphold the company's commitment to excellence. If you have a strong background in quality assurance, safety management, and a passion for maintaining high standards, this opportunity is perfect for you.

Qualifications

• 6+ years in quality testing or production environments.
• 2+ years with quality management systems and standards.
• 5+ years experience in safety management systems.

Responsibilities

• Implement and maintain SHEQ management systems across sites.
• Ensure compliance with quality management and safety policies.
• Conduct internal audits and assess quality systems.

Skills

Attention to Detail

Quality Assurance

Planning and Organization

Impact and Influence

Education

Grade 12

6 years in Quality Testing/Production

2 years with Quality Management Systems

5 years in Safety Management Systems

Tools

Microsoft Office

Job description

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

PRIMARY RESPONSIBILITIES

To implement, maintain and assist the further development of a Health, Safety, Environmental and Quality management system that integrates all MAT/MAC site and commercial laboratories as per the industry requirements. Plan and achieve objectives, budgetary targets. Build the assigned safety staff based in various locations and infuse team spirit to achieve the objectives collectively with the National SHEQ Officer.

SPECIFIC RESPONSIBILITIES

• Ensure adherence to the company Code of Ethics
• Ensure company and group policies are implemented in the assigned region, and objectives are achieved.
• Support the national SHEQ Officer to ensure instructions are completed within the required timeframe.
• Ensure that the company’s Quality Management Programme is implemented and maintained.
• Record and report quality metrics such as client complaints, data, personnel performance, turnaround times, and equipment status.
• Maintain client satisfaction by meeting external and internal customer expectations regarding service, quality, and turnaround.
• Participate in and follow up on Quality Improvement Projects/Programmes.
• Assess needs, organize, and perform Internal Audits within the assigned regions to evaluate quality systems.
• Ensure compliance with company/Group Safety Policy and local health and safety legislation.
• Perform other tasks as assigned by the line manager.
• Adhere to all quality and safety requirements of the SGS management system.

SPECIFIC AUTHORITIES

• Cease use of equipment that poses safety hazards or access to hazardous environments without proper knowledge and protection, and address the hazard.
• Stop work that may compromise service quality (integrity) and take corrective actions.
• Initiate formal improvement requests when deviations, possible improvements, or nonconformities are identified.
• Operate ethically, in accordance with the SGS Statement of Integrity, and lead, coach, and develop a business-oriented team.

Key Result Areas

• Establish, implement, and maintain SHEQ management systems across sites, commercial laboratories, and administrative offices.
• Sustain existing accreditations and quality systems.
• Supervise and reduce claims and complaints (external & internal).

Qualifications

• Grade 12
• 6 years of experience in a Quality testing or production environment
• 2 years of experience with quality management systems (national and international codes of best practices)
• 5 years of Safety Management System experience
• Advanced Microsoft Office skills
• Experience in documentation and report writing
• Statistical knowledge and environmental experience are advantageous

REQUIRED SKILLS

• Outstanding attention to detail
• Strong quality assurance skills
• Ability to ensure standards are met and maintained
• Effective planning and organization skills
• High impact and influence