Quality Assurance Manager

SGS; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company as a SHEQ Manager, where you will play a crucial role in implementing and maintaining a comprehensive Health, Safety, Environmental, and Quality management system. This role involves collaborating with various teams to ensure compliance with industry standards and enhance client satisfaction. You'll lead quality improvement initiatives, conduct internal audits, and uphold the highest ethical standards. With a focus on teamwork and excellence, you'll contribute to a culture of safety and quality across multiple sites. This is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 6 years of experience in a Quality testing or production environment.
• 2 years of experience with quality management systems.

Responsibilities

• Implement and maintain a Health, Safety, Environmental, and Quality management system.
• Ensure compliance with company policies and local legislation.

Skills

Attention to detail

Quality assurance

Planning and organization

High impact and influence

Education

Grade 12

6 years in Quality testing or production

2 years in quality management systems

5 years in Safety Management systems

Advanced Microsoft software skills

Job description

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

Job Description

PRIMARY RESPONSIBILITIES

To implement, maintain, and assist the further development of a Health, Safety, Environmental, and Quality management system that integrates all MAT/MAC site and commercial laboratories as per industry requirements. Plan and achieve objectives and budgetary targets. Build the assigned safety staff across various locations and foster team spirit to achieve objectives collectively with the National SHEQ Officer.

Specific Responsibilities

1. Ensure adherence to the company Code of Ethics.
2. Implement company and group policies within the assigned region, ensuring work and objectives are achieved.
3. Support the national SHEQ Officer to ensure timely completion of instructions.
4. Ensure the company's Quality Management Programme is implemented and maintained.
5. Record and report quality metrics such as client complaints, data, personnel performance, turnaround times, and equipment status.
6. Maintain client satisfaction by meeting external and internal customer expectations regarding service, quality, and turnaround times.
7. Participate in and follow up on Quality Improvement Projects/Programmes.
8. Assess needs, organize, and perform Internal Audits within the assigned regions concerning quality systems.
9. Ensure compliance with company/Group Safety Policy and local health and safety legislation.
10. Perform any other reasonable tasks assigned by the direct line manager.
11. Adhere to all quality and safety requirements of the SGS management system.

Specific Authorities

1. Cease the use of any equipment that may pose a safety hazard or access to hazardous environments without proper knowledge and protection, and address the hazard.
2. Stop work that may compromise service quality (integrity) and address the issue.
3. Initiate formal improvement requests when deviations, possible improvements, or nonconformities are identified.
4. Operate according to the highest standards of ethics, in line with the SGS Statement of Integrity, and lead, coach, and develop a business-oriented team.

Key Result Areas

1. Establish, implement, and maintain the SHEQ management system across Sites, Commercial Laboratories, and administrative offices.
2. Sustain existing accreditations and quality systems.
3. Supervise and reduce claims and complaints (external & internal).

Qualifications

• Grade 12
• 6 years of work experience in a Quality testing or production environment
• 2 years of quality management system experience (national and international codes of best practices)
• 5 years of Safety Management system experience
• Advanced Microsoft software skills
• Experience in document and report writing
• Statistical knowledge (advantage)
• Environmental experience (advantage)

Required Skills

• Outstanding attention to detail
• Exceptional quality assurance skills
• Ability to ensure standards are met and maintained
• Effective planning and organization
• High impact and influence