We are searching for an experienced Quality Assurance Analyst at our Generic Location facility.
Primary Duties And Responsibilities
Job Purpose: This role exists to enable the organisation's transition from a traditional, project-based QA model to a scalable Quality Engineering and continuous regression capability that supports both operational stability and delivery acceleration. The introduction of a dedicated regression and automation strategy creates permanent operational demand that cannot be sustained through existing manual QA capacity alone.
Key Responsibilities
Regression Testing Management
- Own and execute continuous regression testing across BAU and project streams
- Ensure regression coverage remains current, relevant, and risk-based
- Identify gaps in functional coverage and coordinate remediation
Functional Quality Assurance
- Validate business requirements and functional behaviour across applications
- Ensure alignment between delivered solutions, business expectations, and UAT outcomes
- Perform defect validation, retesting, and impact analysis
Production Stability & BAU Support
- Support production validation and post-release verification activities
- Assist with incident triage, root cause validation, and regression risk assessments
- Minimise production defects through proactive quality validation
Test Planning & Execution
- Develop and maintain test scenarios, test cases, and test evidence
- Execute manual and assisted automated testing activities
- Coordinate testing activities across multiple concurrent delivery streams
Quality Governance & Reporting
- Track and report on testing progress, defect trends, and regression health
- Ensure adherence to QA standards, processes, and release controls
- Contribute to quality metrics and continuous improvement initiatives
Continuous Improvement and Optimization
- Collaborate with cross-functional teams to identify opportunities for CRM system optimization and process improvements.
- Stay updated on CRM industry trends, best practices, and emerging technologies to recommend enhancements and innovations for customer relationship management.
Competencies
- Strong customer focus with a commitment to delivering exceptional service and stakeholder value.
- Demonstrates integrity, accountability, and the ability to build trust and strong relationships.
- Promotes collaboration, teamwork, and effective communication across all levels of the organisation.
- Drives innovation, continuous improvement, and entrepreneurial thinking.
- Shows adaptability, resilience, and the ability to perform effectively in changing environments.
- Possesses strong problem-solving, analytical, and decision-making capabilities.
- Demonstrates sound business insight, organisational awareness, and strategic thinking.
- Effectively plans, prioritises, organises work, and manages competing demands.
- Provides leadership through coaching, mentoring, delegation, resource management, and leading by example.
- Exhibits strong technical aptitude, attention to detail, and a commitment to learning and development.
- Manages conflict professionally, supports others, and drives team and business success through accountability and results-oriented execution.
Education & Experience
- Bachelor's Degree in Computer Science / IT or related field
- ISTQB (advantageous)
Core Requirements
- 3-6+ years of experience in software testing / QA analysis
- Strong experience in Regression testing, UAT coordination, Functional and integration testing
- Solid understanding SDLC & STLC, Agile methodologies,
- Experience with test management and defect tracking tools: Jira, Zapher
- Working Knowledge (Important)
- Understanding of automation frameworks (to collaborate effectively): Selenium WebDriver
- API testing tools: Postman, Karate
- Database validation (basic SQL)
- Exposure to CI/CD environments (understanding pipeline flow)
- Experience with test data management
- Detail-oriented, organized, and capable of managing multiple tasks and priorities.
Required Qualifications
Permanent
Annual Salary
0.00 - 0.00
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.