Quality Assurance Analyst

Mango 5; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mango5 in Airport Industria, South Africa, is seeking a Quality Assurance Analyst to monitor and assess sales calls, ensuring fair, accurate, and fully compliant conversations. You will work closely with the sales team leaders and agents, turning what you hear on calls into clear feedback that raises the standard of our sales.

We want someone with a sharp ear and an eye for detail, who can give honest feedback with confidence, and who takes pride in helping a team sell the right way.

Qualifications

• Monitor and assess sales calls for fairness, accuracy and full compliance.
• Give honest, confident feedback to raise sales standards.
• Be detail-oriented and proud to help the team sell the right way.

Responsibilities

• Monitor and assess calls to ensure fair, accurate and compliant conversations.
• Provide clear, actionable feedback to sales leaders and agents to improve performance.

Job description

Mango5 is looking for a Quality Assurance Analyst to join our growing outbound insurance sales operation. You will monitor and assess sales calls, making sure every customer conversation is fair, accurate, and fully compliant. You will work closely with our sales team leaders and agents, turning what you hear on calls into clear feedback that raises the standard of our sales.

We want someone with a sharp ear and an eye for detail, who can give honest feedback with confidence, and who takes pride in helping a team sell the right way.

QUALITY ASSURANCE ANALYST Airport Industria ZA