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Keen is seeking a Quality Assurance Analyst to enhance service quality for a global client in the food delivery space. This role involves evaluating customer interactions, scoring agent performance, and driving improvements based on detailed feedback. Candidates should possess strong analytical skills, experience in QA, and the ability to collaborate effectively within a team.
About Keen
At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.
Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.
We're not a legacy BPO. We're a partner in growth — and that's where you come in.
About the Role
We’re hiring a Quality Assurance Analyst to support a global client in the POS (point of sale) tech and food delivery space. You’ll be responsible for monitoring customer interactions, scoring agent performance, identifying trends, and collaborating with Team Leads and Training to raise the bar on service quality.
This is a critical role for someone who thrives on consistency, clarity, and accountability — and who can turn feedback into meaningful coaching and improvements that drive team performance.
What You’ll Do
What We’re Looking For
What’s In It for You
This is a full-time in-office role, working from 3 pm to 12 am SAST (4 pm to 1 am during U.S. winter hours). Reliable commuting to and from the office in Foreshore, Cape Town is required.