QUALITY ANALYST : USA CAMPAIGN

Ison Xperiences; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking dedicated individuals to uphold quality standards in a dynamic call center environment. This role involves validating agent performance, ensuring compliance with company policies, and maintaining a customer-focused approach. Ideal candidates will possess strong analytical and interpersonal skills, with a drive for quality and results. Join a team that values employee development and continuous improvement, and contribute to a culture of excellence and growth.

Qualifications

• 1 year of experience in the call center industry.
• Experience in FAIS, Compliance, or QA related fields.

Responsibilities

• Validate information captured by agents for accuracy.
• Ensure sales compliance with company standards.
• Maintain a strong customer focus.

Skills

Analytical Skills

Interpersonal Skills

Fluency in African Languages

Attention to Detail

Results-driven

Education

Matric Qualification

Job description

Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer, and compliance standards. Aim to identify areas for employee development and training needs.

Responsibilities :

1. Validate that information captured by the agents is correct.
2. Ensure sales are compliant with company standards.
3. Verify that all required information has been disclosed.
4. Maintain a customer focus.
5. Demonstrate excellent analytical skills.
6. Exhibit good interpersonal skills.
7. Be results-driven with a focus on quality and customer service.
8. Applicants need to be fluent in African languages.
9. Possess a Matric qualification.
10. Have a minimum of 1 year of call center industry experience.
11. Possess FAIS, Compliance, or QA related experience.
12. Be detail-oriented.
13. Drive to meet deadlines.