Quality Administrator

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

Job Description

PRIMARY RESPONSIBILITIES

To maintain and assist expanding the quality system in the SGS Randfontein facility so as to ensure total compliance to ISO17025, SGS SA high level procedures and SGS Global requirements.

SPECIFIC RESPONSIBILITIES

1. To take full control of the SGS document control system to be in line with the SGS high level system requirements and ISO17025 for all the Geochem laboratories.
2. Coordinate and administer the improvement system.
3. Register, format, distribute and control the Geochem system document process.
4. To implement and maintain a graphical statistics system for proficiency testing within all the Geochem laboratories.
5. To administer the improvement system registers and lists and to ensure overdue action items are immediately brought to the attention of the Quality Manager.
6. To ensure accurate and comprehensive minutes are taken at monthly quality meetings, management review meetings etc.
7. To monitor the training programs drawn up and ensure that scheduled training dates are being adhered to.
8. Operate to the highest standard of ethics as indicated in SGS integrity Programs.
9. Assist with continuous improvement of systems within the division.
10. Adhere to all quality and safety requirements of the management system.
11. Assist with data evaluation and root cause determination following proficiency testing failures, customer complaints, audit findings and improvement requests.
12. Assist in planning & scheduling quality related training and awareness as required.
13. Ensure integrity of monthly inputs into the QSHE Report.
14. Be able to statistically evaluate data.
15. Provide constant feedback to Quality Manager and Laboratory on the quality in the laboratory.
16. Work with a safety conscious attitude that demonstrates good and safe work habits.
17. Travel, shift work and overtime may be required.
18. Perform any other reasonable tasks as assigned by direct line manager.
19. Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation.
20. Actively participate in the laboratory improvement program. (WCS)

SPECIFIC AUTHORITIES

1. Contribute towards leadership with planning to ensure the quality assurance program is effective and efficient.
2. Ensure that the quality requirements are not subjected to any prejudicial interests.
3. Ensure that the laboratory accreditation under ISO 17025 is maintained.
4. Identify non-conformances in timeously and maintain customer satisfaction.
5. Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to action and assist.
6. Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to action and assist.

Qualifications

Education

1. Matric (Grade 12)
2. Certificate in overall Quality Management

Experience

1. 5 Years administrative experience
2. Advanced Microsoft software experience
3. CCLASS / SLIM experience
4. Quality (and safety) management system experience will be an advantage.
5. Document and report writing experience.
6. Statistical Quality Control knowledge would be advantageous.

Competencies

Outstanding Attention to detail

Double checks the accuracy of information and work product.

Expresses concern that things be done right, thoroughly or precisely.

Effective planning and organization

Anticipates obstacles realistically when planning. Keeps clear, detailed records of own or other’s activities related to the accomplishment of stated objectives. Determines priorities and allocates time and resources effectively.

Effective computer skills

Comprehension of systems function and utilization thereof.

Concern for order and quality

Reflects an underlying drive to reduce uncertainty in the surrounding environment. It is expressed in such forms as monitoring and checking work or information, insisting on clarity of roles and functions, etc.

Flexibility

Ability to adapt to and work effectively within a variety of situations and with various individuals or groups. Flexibility entails understanding and appreciating different and opposing perspectives on an issue, adapting one’s approach as the requirements of a situation changes and changing or easily accepting changes in job requirements.

Other Competencies

1. Self-motivator
2. Good verbal and communication skills
3. Ability to multi-task
4. Outstanding attention to detail
5. Concern for order
6. Effective planning and organization.