QSR Restaurant Manager

Future Careers; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent restaurant chain seeks a Restaurant Manager in Durban, South Africa, responsible for overseeing operations, ensuring customer satisfaction, and managing financial performance. The ideal candidate will lead a team, maintain brand standards, and drive sales growth. If you have strong leadership skills and a passion for the hospitality industry, consider applying for this exciting opportunity.

Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Recruit, train, and develop team members for excellent service.
• Manage budgets and control costs for profitability.

Job description

Purpose of the Role

The Restaurant Manager is responsible for the overall performance, operations, and profitability of the store. This includes leading the team, driving customer satisfaction, managing costs, ensuring operational excellence, and maintaining high food safety and brand standards.

Key Responsibilities

Operations Management

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Implement and maintain company operating standards and policies.
• Monitor and manage stock levels, waste, and ordering processes.
• Ensure compliance with health, safety, and food hygiene regulations.

People Management

• Recruit, train, and develop team members to deliver excellent customer service.
• Drive staff engagement, motivation, and retention.
• Conduct regular performance evaluations and implement corrective action where needed.

Customer Service

• Ensure outstanding customer experience and service delivery.
• Handle and resolve customer complaints promptly and professionally.
• Monitor service quality and drive improvements where necessary.

Financial Control

• Manage budgets, control costs, and drive sales performance.
• Analyse daily, weekly, and monthly reports to identify opportunities for improvement.
• Ensure accurate cash handling, banking, and reconciliation procedures.

Marketing & Brand Compliance

• Maintain visual and operational brand standards.
• Execute local store marketing and promotions as directed by head office.