Public Area Attendant

21c Museum Hotels; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Public Area Attendant to ensure the highest level of cleanliness in guest public areas. This role involves maintaining exceptional service standards, managing cleaning supplies, and supporting guests and colleagues with courtesy. The ideal candidate will have a strong background in hotel housekeeping, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a team that values respect, integrity, and teamwork, and be part of a company that prioritizes your growth and development while providing a rewarding work experience.

Qualifications

• Minimum 2 years experience in hotel housekeeping supervision.
• Strong organizational and communication skills are essential.

Responsibilities

• Ensure cleanliness in all guest public areas with exceptional service.
• Maintain proper usage of cleaning supplies and equipment.

Skills

Fluency in English

Organizational skills

Supervisory skills

Communication skills

Problem-solving skills

Ability to work under pressure

Education

High school qualification

Tools

Hotel Property Management System (Opera Cloud)

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific, as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and an award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of position:

Reporting to the Public Area Housekeeping Supervisor, the Public Area Attendant is responsible for ensuring we provide the highest level of cleanliness in all Guest public areas whilst providing exceptional service day and night.

Responsibilities:

1. Responsible for signing in and out master keys daily.
2. Maintain proper usage of cleaning supplies and equipment.
3. Update and mark all public areas assigned to the PA attendant on their daily check list.
4. Keep all supply closet and stores organized and clean.
5. Empty vacuum cleaner each time it is nearly full.
6. Reports any problems or questions to the PA Supervisor or HSK Manager.
7. Aid guest and colleagues in a courteous manner.
8. Use hands to lift, carry, or pull objects that may be heavy.
9. Understand simple instructions, learn simple procedures and techniques.
10. Perform routine work or the same task daily.
11. To call In Room Dining for removal of trays/trolleys after meetings or events.
12. To report instantly to your PA Supervisor any Lost and Found items.
13. To report any equipment malfunctioning.
14. To report any suspicious persons to Housekeeping office or other parts of the building.
15. To report anything which may be a Health & Safety hazard.
16. Maintain excellent grooming and uniform standards.
17. Read, understand, and follow all department policies.
18. Report all valuables and if the safe is open to the Floor Supervisor and follow the Valuables and safe SOP.
19. Be prepared to carry out any other duties that may occur from time to time.
20. Attend all proposed trainings.
21. Attend pre-shift briefing on each shift.
22. Report any offices or areas that you could not access to clean.
23. Ensure effective handover with the following shift before leaving.

Qualifications

Qualifications:

1. Fluency in English (verbal & written) essential.
2. High school qualification preferred.
3. Minimum 2 years experience in a supervisory capacity in a hotel housekeeping environment.
4. Proven training skills.
5. Strong organizational, supervisory and communication skills.
6. Must be able to convey information and ideas clearly.
7. Must be able to evaluate and select among alternative courses of action quickly and accurately.
8. Must work well in stressful, high-pressure situations.
9. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guests.
10. Experience in Hotel Property Management System, Opera Cloud desirable.
11. Ability to handle multiple tasks simultaneously.
12. Ability to prioritize responsibilities.
13. Ability to resolve situations involving guest challenges.
14. Excellent knowledge of Materials Control, Microsoft Word, Excel, PowerPoint and Internet usage.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.