Property Sales Progression Manager

Home Group; Newcastle; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Join a leading company as a Sales Progression Manager, where you will lead a team in affordable home ownership transactions. This hybrid role requires strong sales and managerial experience, with a focus on customer service and team performance. Excellent benefits include generous leave and health plans.

Benefits

34 days leave, increasing to 39

Health cash plan covering dental and optical

800+ high street discounts

Generous pension scheme with life insurance

Qualifications

• Strong property sales background with experience in home ownership.
• Proven people management skills to deliver exceptional customer experience.
• Analytical with innovative solutions to drive sales.

Responsibilities

• Maximise sales performance and exceed targets.
• Manage customer interactions and improve service quality.
• Coach the team to ensure high performance and satisfaction.

Skills

Time Management

Customer Service

Cold Calling

Computer Literacy

Job description

Newcastle upon Tyne Hybrid working from our office at Strawberry Lane from home and across our North of England property portfolio

Fixed Term 12 months Full Time 37.5 hpw)

Salary circa 42000 depending on experience plus great benefits including Health cash plan

Home a place where you belong

We have a fantastic opportunity for an experienced Sales Progression Manager(known internally by us as Lead Statutory Sales Executive) to lead a team responsible for affordable home ownership resales staircasing remortgages tenant sales and transfers of equity. In this role youll apply your expertise in sales progression to help drive our team towards achieving positive customer journeys and exceeding sales targets.

Key responsibilities include being a primary contact for customers providing exceptional customer service addressing service requests and complaints promptly and improving work quality overall.

Typical day as Sales Progression Manager

• Maximising sales performance across all transactions ensuring the team are proactive on sales conversions to exceed targets.
• Driving all activity and sales performance ensuring our customer journeys are informed positive and proactive.
• Prioritising and managing a large and varied workload to meet performance targets and statute deadlines.
• Youll be a key point of contact for the wider business our customers and external stakeholders during the end to end conveyance period and beyond.
• Unleashing the potential of your team through brilliant coaching youll ensure exceptional quality of service customer satisfaction reduce sales periods and drive overall service improvements.

Fancy going home each day knowing that you have helpedchange our customers lives for the better Youll do that here working for a top 10 Great Place to Work in the UK Employer!

You bring

• A strong property sales background with expert knowledge and experience in affordable home ownership initiatives and after sales services to ensure that the service provided to customers is right first also know all about shared ownership resales to staircasing and lease extensions to remortgages.
• A proven people manager who is resilient and determined who can get the best out of your team to deliver outstanding customer experience whilst smashing your sales targets.
• Great interpersonal skills proactive and positive in engaging with customers inspiring your team to be the same.
• Analytical being able to bring creative solutions and new ways of working to drive sale conversions and continuous improvement.
• A great knowledge of the property market and all the legal bits that come with that as well as relevant housing acts Homes England guidelines and relevant housing legislation.
• Previous experience using Sales Force / CRM would be advantageous but training will also be provided.

Due to limits on our current certificates of sponsorship we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong Where you can be well you! Bring your uniqueness brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• 37.5 hours per week. This is a hybrid role and youll spend a minimum of 2 days in the office others working at home or across our property portfolio.
• Able to use technology for keeping accurate records online advertising and marketing producing reports and collaborating with customers and colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks peers and allies (Multicultural LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work !

Whats in it for you

• 34 days leave (includes bankholsand a me day to use whenever you fancy) increasing to 39 theoptionto buy 5 more and time off for volunteering too!
• Health cash plan saving you from 1140 per your costs (and kids if you have them) towards dental optical prescriptions alternativetherapiesand lots more.
• Over 800 high street discounts on groceriesholidaysand days out. Looking for a new phonebikeor carSave money with us.
• Colleagues really matters to usthatswhywerethe 10thBest place in the UK for Wellbeing. Our tools and support help you when you need them.
• WeGrowOurOwn colleagues (not literally of course! whenyoureready for the next step in your career you can grow with us!
• Generous pension scheme with life insurance of 3x full range of benefits on our website.

Find out more

Click to see our Lead Statutory Sales Executive Job Description find out about us and for help to apply .Sometimes we close a jobearly sodontdelay or you might miss out.

Finally do let us know iftheresanything we can do to help you shine in our processby making reasonable adjustmentsat

Required Experience :

Manager

Key Skills

Time Management,Customer Service,Cold Calling,Microsoft Outlook,Microsoft Word,Computer Literacy,Fair Housing Regulations,LIHTC,Budgeting,OneSite,Property Management,Lead Generation

Employment Type : Full-Time

Experience : years

Vacancy : 1

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