Property Manager

Our client is seeking a dynamic Property Manager to take responsibility for the full commercial property portfolio of a diverse privately owned group. The candidate can reside in Gqeberha or East London.

Overview:

• To achieve the highest possible yield from the property portfolio by maintaining high occupancies, market-related rentals, and minimizing expenses.

Minimum Requirement:

• Grade 12/ Matric
• Relevant degree or diploma advantageous
• 10+ years’ experience in the property environment
• 5+ years’ experience in a property management role
• Computer literate
• Leasing
• Network of Retail and Commercial tenants, on a National and Regional scale
• Prepared to travel throughout the Eastern Cape and sleep out

Responsibilities:

• Maintain high occupancy levels for all properties.
• Provide excellent customer service at all times.
• Attract tenants by advertising vacancies, working with agents, and obtaining referrals.
• Provide new tenants with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, etc.
• Conclude lease agreements with new tenants and ensure lease renewals are completed timeously.
• Keep all lease agreements up to date and manage all tenants in terms of their lease agreements.
• Meet with tenants on a regular basis and maintain good relationships and open lines of communication. Follow up timeously with all queries and concerns.
• Resolve tenants’ complaints timeously and enforce rules of occupancy.
• Ensure all properties are maintained to acceptable standards by contracting for maintenance services (where applicable) and landscaping services, planning renovations, and supervising all repairs and work done.
• Secure properties by contracting with security services, installing, and maintaining security devices, establishing, and enforcing precautionary policies and procedures, and responding to emergencies.
• Oversee new developments ensuring contractors and professional teams perform in terms of their scope of work, report on any concerns, and be involved in remedial action.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Ensure resource availability and allocation.
• Develop a detailed project plan to monitor and track progress.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to executives as needed.
• Perform risk management to minimize project risks.
• Review monthly management accounts and report on variances to budget.
• Propose rental rates by surveying the local market and calculating overhead costs and profit goals.
• Ensure full and proper screening of an applicant’s credit, criminal and rental history, and ability to pay.
• Accomplish all financial objectives by collecting security deposits and rentals timeously, authorizing payments, preparing annual budgets, scheduling expenditures, analyzing variances, initiating corrective actions, and keeping expenses to a minimum and within budget.
• Prepare reports by collecting, analyzing, and summarizing data and trends, plus reporting on occupancy levels, etc., and submit monthly reports in the format required.
• Keep abreast of the property industry by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Observe and monitor staff performance to ensure that company rules and procedures are being followed and that they display excellent customer service skills.
• Identify training needs and implement relevant training initiatives to address those needs to ensure continuous improvement of staff.
• Interview and hire applicants when vacancies arise.
• Ensure adherence to the company’s disciplinary code and procedures and facilitate disciplinary hearings, issue warnings, and counsel where applicable.
• Carry out any other ad hoc duties as and when required by management.

Key Skills and Competencies:

• Excellent communication and negotiating skills.
• Excellent customer service and closing skills.
• Accuracy, planning skills, and excellent time management.
• Ability to work under pressure, self-reliant, and accountable for all work performed.
• Cultural sensitivity.