Property Management Associate (Thursday- Monday)

Houst; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading company in the rental industry as a Weekend Property Management Associate, responsible for providing exceptional service to clients and guests. You'll handle inquiries, resolve issues, and enhance customer retention with innovative solutions. This role offers a competitive salary and benefits such as paid holidays and employee discounts.

Benefits

23 days paid holiday plus public holidays

Extra day off for your birthday

Employee discounts at restaurants and shops

Pawternity policy for pet parents

Laptop for business use

Qualifications

• Experience in a customer service environment or account management preferable.
• Proven ability to communicate complex technical problems in a customer-friendly manner.

Responsibilities

• Provide service via telephone, email and WhatsApp.
• Onboard new properties and simplify information for clients.
• Resolve issues with a focus on customer satisfaction.

Skills

Communication

Problem-solving

Teamwork

Organised

Tools

G-Suite

Job description

Step into the role of a Weekend Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Key responsibilities of the role:

• Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
• Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
• Onboard new properties, simplifying complex information for diverse customers.
• Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
• Spot and leverage opportunities to enhance customer retention and satisfaction.
• Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
• Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
• Champion the customer cause, forging commercially successful partnerships.
• Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

Key Skills

• Team player with superb written and verbal communication skills.
• Previous experience in a customer service environment or account management is preferable.
• Proven ability to communicate complex technical problems in “customer-friendly” language.
• Ability to think outside the box and find creative ways to solve problems.
• A working understanding of vacation rentals.
• Confidence in decision-making and owning your cases.
• Previous experience with G-Suite.
• Well organised with the ability to multi-task and prioritise workload.

• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Working hours: 09:00- 18:00 GMT Thursday- Monday

Salary: R12,000- R18,000 per month (dependent on experience)