Purpose:
Responsible for Property Services and Head Lease management within a designated geography and/or retailer cluster for the Group. Responds to and resolves issues in all lease and property service-related matters. Provides a pro-active service and ongoing communication to Retailers. Works closely with Retail Operations Directors regarding issue resolution progress.
Reporting to the Senior Manager Property Services.
Duties and responsibilities:
- Provides property services with respect to all Head Lease related matters within a designated geography
- Facilitates effective Head Lease negotiations, renewals, and terminations as well as compliance with lease terms and conditions
- Implement standardised processes for property services regulatory and compliance requirements
- Serves as the regional point of contact for Retailers on Head Lease property service matters and builds effective working relationships based on a professional and responsive service
- Addresses Retailer/landlord concerns, inquiries, and requests, escalating to senior manager on complex matters
- Responds to and resolves emergency Retailer concerns with urgency and reassurance, providing continuous updates on progress
- Builds and maintains positive relationships with landlords and property managers
- Manages and resolves disputes, confirming critical elements with the Commercial Leasing Specialist and escalating the matter when necessary
- Ensures effective communication channels with RODs on all critical matters and provides updates on Property Service issues and resolutions
- Provides monthly reports and updates to the Senior Manager: Property Services and the Retail Operations Director
- Ensures a record management system that enables access to all regional Group Head Leases and key Legal documentation, maintaining accurate and up-to-date records for each property
- Ensures the maintenance and security of all correspondence pertaining to lease arrangements and related maintenance matters
- Participates in management team meetings, ensuring effective communication and follow up on agreed action item
Requirements:
- Matric
- Bachelor's degree in Legal, Business Administration, or related field
- Specialist Commercial Property Contract qualifications, beneficial
- Minimum 6 years' experience in the Property Services sector, preferably RETAIL environment
- 5 years' experience negotiating and concluding lease renewals and agreements
- Extensive experience in property and lease management law
Desired Skills:
- Lease management
- Retail property
- Commercial Property Contracts
- Property services
- Lease documentation
- Legal requirements
- Commercial property
- Lease renewals
- Lease agreements
- Lease management laws
Desired Work Experience:
Desired Qualification Level:
Employer & Job Benefits:
- Medical Aid
- Provident Fund