Property Admin Supervisor

Level-Up; East London; On-site; ZAR 250,000 - 450,000; Full time

Job summary

An established industry player is seeking an experienced Property Administrator to lead billing and collections operations. This pivotal role involves managing a portfolio of properties, ensuring smooth administrative functions from lease onboarding to cash book reconciliation. The ideal candidate will demonstrate strong leadership skills, prioritize tasks effectively, and maintain excellent relationships with customers and team members. If you thrive in a dynamic environment and have a passion for property management, this is an exciting opportunity to make a significant impact in a collaborative team setting.

Qualifications

• 2-3 years experience in property administration or similar role.
• Strong understanding of billing processes and customer service.

Responsibilities

• Oversee billing processes and month-end closing functions.
• Manage a portfolio of buildings with full administrative functions.
• Provide excellent customer service to internal and external clients.

Skills

Teamwork

Customer Service

Accounting

Administration

Education

Grade 12

Relevant diploma in property management

Tools

SAGE

MDA

Job description

We are looking for an experienced Property Administrator who will be responsible for supervising and planning the billing and collections operations.

The successful candidate will be key in establishing and maintaining effective and cooperative working relationships with customers, facility managers and property operation teams.

In addition to maintaining oversight on clerical team, the prospective candidate will also be responsible for their own portfolio of buildings, which will encompass the full administrative function from lease onboarding to accountants payable and cash book reconciliation.

This position is highly visible and requires a strong leader with the ability to prioritize, plan, and supervise the clerical team.

RESPONSIBILITIES

• Oversee and streamline billing processes.
• Ensure Month-end closing of the billing group functions.
• Maintain and implement quality assurance for all processes.
• Respond and mitigate billing escalations.
• Upload tenant charges into MDA and reconcile to the accounting system.
• Assist with ensuring invoices are delivered to customers accurately and in a timely manner.
• Ensure invoices are uploaded to third party bill systems on time and accurately.
• Observe and adhere to established processes, procedures, policies, and guidelines.
• Team building and training.
• Assist with AR related special projects as necessary.
• Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor.
• Review monthly delinquency notifications to operations team.
• Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.
• Provide excellent & considerate customer service to external and internal customers.
• Meet defined department goals and collection metrics.
• Provide weekly/monthly detailed collection status to management.

Property administration for own portfolio:

• Leasing administration, billing and receipts/refunds.
• Accounts payable/receivable (debtors and creditors) and cash book reconciliations.

REQUIREMENTS

• Grade 12
• Relevant diploma in property management field advantageous
• 2-3 years in a similar role
• Property industry and utilities experience essential
• Experience in customer service
• SAGE/MDA experience advantageous

SKILLS

• Ability to work as part of a team
• Friendly, helpful, and service orientated.

Required Skills:

Accounting, Debtors, Creditors, Accountants, Utilities, Accounting System, Administration.