Property Accounting Team Manager (UK hours)

Property Accounting Team Manager (UK hours)

From our inception in 1971, MRI Software has been dedicated to developing flexible, innovative real estate software solutions to enhance people's lives. We believe that hiring the best employees is essential to our mission. People like you.

We foster a dynamic work environment with a hybrid model—3 days remote per week—based in our Cape Town office. Please note, this role supports the UK region and requires UK working hours (10:00 - 18:30 SA time, until 19:30 during daylight saving).

Position Overview:

As a Team Manager within the Managed Services team, you will oversee client deliverables and manage the Property Accounting team in South Africa. Your responsibilities include driving team metrics such as revenue, utilization, and engagement, as well as ensuring client satisfaction and delivery efficiency. You will provide leadership, mentorship, and training, manage work distribution, and ensure successful engagement completion. You will also participate in client meetings, handle escalations, and facilitate cross-departmental communication.

This role involves a 50/50 split between people management and functional work, subject to adjustment by leadership. The responsibilities listed are indicative and may include additional tasks.

People Management:

• Conduct regular 1:1s with team members.
• Hold team check-ins.
• Manage performance reviews, development opportunities, and skills gaps.
• Support onboarding and training of new hires.
• Manage leave schedules.
• Collaborate with other team leads and managers to foster a connected environment.
• Work with HR and Talent Acquisition on recruitment and interviews.
• Partner with regional business leaders to enhance team culture and delivery.

Client Delivery & Other Responsibilities:

• Lead complex client engagements and mentor team members.
• Ensure accurate and timely administrative reports.
• Address team queries related to core processes.
• Assist with special projects and initiatives.
• Build strong relationships with cross-functional partners.

Requirements:

• Deep knowledge of UK property management market segments, business rules, and processes.
• Expertise in MRI's Property Management software (e.g., QubePM, Horizon, ProLease Enterprise).
• Understanding of end-user processes, ideally with prior end-user experience.
• Management experience preferred.
• Ability to work independently and under deadlines.
• Strong organizational skills and flexibility.

Perks and Benefits:

• Engaging social activities and employee-led groups, including DEI, Women and Allies, and Pride.
• Medical aid coverage.
• Competitive pension scheme.
• Parental leave benefits.
• 25 days annual leave plus public holidays and 16 hours of flex time.
• Tuition reimbursement schemes.
• Work from anywhere in the world for two weeks annually.

We are committed to diversity and inclusion, welcoming applicants regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, military, or veteran status. Join us in leading the real estate industry into a digital-first future!