Project Support & Operations Specialist (North America Hours)

MRI Software; Wes-Kaap; Hybrid; ZAR 300,000 - 600,000; Full time

Job summary

A leading company in real estate software is seeking a detail-oriented Project Support & Operations Specialist in Cape Town. The role involves client interaction, managing service agreements, and operational tasks in a hybrid work environment. Enjoy a competitive salary, health benefits, and a strong focus on work-life balance.

Benefits

Office breakfasts

Quarterly lunches

Virtual social events

Medical Aid Scheme

Personal Pension plan

25 days annual leave plus public holidays

16 hours 'Flex Time Off'

Tuition Reimbursement Schemes

Work from anywhere for 2 weeks

Qualifications

• 2-4 years experience in project coordination or operations.
• Experience with service agreements and client success.
• Proficiency in business analysis and reporting tools.

Responsibilities

• Coordinate scheduling and engagement activities with clients.
• Manage 50-150 Recurring Service Agreements and ensure readiness for renewal.
• Perform various administrative tasks with high accuracy.

Skills

Analytical Thinking

Detail-Oriented

Self-Starter

Process-Oriented

Tools

Power BI

OpenAir

Job description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Working Hours: North America (EST) 8:30 - 17:00 - Reminder to keep Daylight Savings in mind.

Position Summary

We are seeking a detail-oriented, and proactive, Project Support & Operations Specialist to support client engagement, service agreement management, and operational workflows within a dual-function role. This position requires working North America hours and is ideal for someone who thrives in a fast-paced, evolving environment with more defined processes being developed.

Responsibilities

Client Interaction & Scheduling (50%)

• Interface directly with clients and internal resources to coordinate scheduling and engagement activities.
• Manage day-to-day tasks through a ticketing system.
• Operate within a face-paced environment and adapt quickly to shifting priorities.
• Collaborate with internal teams to define, structure, and document new operational processes.
  
  

Service Agreement Management (40%)

• Oversee 50–150 Recurring Service Agreements, ensuring active tracking and renewal readiness.
• Define or Redefine the value proposition for all clients who have recurring service agreements.
• Track and analyze:
• Opportunities to utilize Recurring Services
• Projects against the Recurring Services Balances including – remaining balances, expiration dates and renewal cycles.
• Consolidate and centralize fragmented data sources into actionable insights.
  

Administrative Operations (10%)

• Handle a variety of administrative tasks with a high degree of accuracy and efficiency.
• Maintain and organize process documentation and operational plans.
  
  

Key Competencies & Tools

• Self-Starter – able to define, build, and implement systems from scratch with minimal oversight.
• Analytical Thinking – comfortable working with incomplete data and turning it into structured outputs. And combining data from multiple sources into one view.
• Process-Oriented – experience defining and streamlining workflows in a fast paced environment.
• Detail-Oriented – meticulous with tracking, scheduling, and follow-ups.
• Experience with ticketing systems, Power BI, and OpenAir is advantageous.
  
  

Preferred Qualifications

• 2–4 years experience in project coordination, operations, or service delivery
• Experience working with service agreements, client success, or recurring revenue models
• Proficiency in business analysis and reporting tools
• Strong written and verbal communication skills
• Prior exposure to SaaS or tech-enabled services preferred
  
  

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
  
  

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gapand imposter syndromecan get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.