Project Specialist - FTTH

Vox Telecommunications; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications company in Johannesburg is seeking a candidate for effective day-to-day management of Telco functions. You will ensure timely achievement of objectives, limit revenue losses, and maintain communication between teams. Ideal candidates have at least 2 years of experience in a technical environment and strong customer service skills. Proficiency in Microsoft Office is essential.

Qualifications

• 2 Years in a telecommunications / ISP technical environment.
• 2 Years of customer service experience.

Responsibilities

• Enable efficient management of all designated Telco functions.
• Ensure achievement of tasks, dates, and objectives.
• Limit revenue losses within the Telco environment.
• Recommend strategies to improve service levels.
• Ensure high-level customer expectations are met.
• Maintain effective communication between Planner and Coordinators.
• Manage situations that fall outside team's control.

Skills

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft Outlook

PC Skills

Written and Verbal communication skills

Education

Grade 12

Job description

Job Description

• To enable efficient day-to-day management of all designated Telco functions as per standard procedures (SLA procedures).
• To ensure achievement of relevant tasks, dates, and objectives.
• Limit revenue losses within the Telco environment.
• Recommend strategies to improve service levels & implementation time frames.
• To ensure high-level customer expectations are met within the set timeframes.
• To ensure a positive and helpful attitude towards all stakeholders always.
• To ensure effective communication between Planner and Coordinators at all times.
• Effective management of situations that fall outside of the team's direct control.

Job Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Visio
• Microsoft Outlook
• PC Skills
• Written and Verbal communication skills

Minimum Requirements

• Grade 12
• 2 Years in a telecommunications / ISP technical environment
• 2 Years of customer service experience