Project Office Manager - Seidor Networks

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the IT Managed Services sector is seeking a Project Office Manager to enhance their Project Management Office (PMO). The role involves overseeing project delivery, ensuring governance standards, and managing a multidisciplinary team to achieve strategic goals. Candidates should possess extensive experience in IT service delivery and hold relevant project management certifications.

Qualifications

• Minimum 5 years of project or program management experience.
• Strong understanding of IT infrastructure and managed services.
• Proven leadership experience in a PMO or similar function.

Responsibilities

• Lead the day-to-day operations of the PMO.
• Implement and improve project governance frameworks.
• Oversee project portfolios ensuring alignment with business priorities.

Skills

Leadership

Project Management

Stakeholder Management

Problem Solving

Analytical Thinking

Education

PMP Certification

PRINCE2 Certification

Agile/Scrum Certification

Tools

MS Project

Autotask

ConnectWise

Job description

Only for registered members

ZAR 60,000 - 90,000

We are seeking a highly organised and driven Project Office Manager to lead and mature our Project Management Office (PMO) in the IT Managed Services industry. The ideal candidate will play a key role in ensuring the successful delivery of projects, standardising project practices, optimising resource allocation, and aligning project outcomes with SEIDOR Networks' strategic goals.

Key Responsibilities:

• Lead the day-to-day operations of the PMO within a high-performance MSP environment
• Define, implement, and continuously improve project governance frameworks, methodologies, and reporting standards
• Oversee the portfolio of customer and internal projects, ensuring alignment with business priorities
• Allocate resources and manage workloads in a team including Project Managers, Administrators and Engineers
• Ensure projects are delivered on time, within scope and budget, and meet quality standards
• Track project KPIs and provide regular reporting to senior leadership and stakeholders
• Support project scoping, scheduling, and budgeting in collaboration with pre-sales and delivery teams
• Act as a point of escalation for project issues and risks, driving resolution and stakeholder communication
• Foster a culture of accountability, agility, and continuous improvement across the PMO
• Collaborate cross-functionally with technical, commercial, and operations teams to ensure seamless delivery
• Mentor and develop the project team, supporting professional growth and capability building

Role Requirements:

• Minimum 5 years of project or program management experience, with at least 3 years in an MSP or IT services environment
• Strong understanding of IT infrastructure, cloud, networking, and managed services delivery models
• Proven experience leading a PMO or similar function in a fast-paced, customer-facing environment
• Proficiency with project management tools (e.g., MS Project or PSA tools like Autotask/ConnectWise)
• Strong stakeholder management, communication, and leadership skills
• Excellent problem-solving, analytical thinking, and decision-making abilities
• Ability to manage multiple concurrent projects and priorities with high attention to detail
• PMP, PRINCE2, or Agile/Scrum certifications are highly advantageous

Key Attributes:

• Leadership & Team Empowerment
  • Inspires and motivates team members and coordinators to achieve excellence
  • Leads by example and fosters a culture of accountability, collaboration, and continuous improvement
  • Able to coach and mentor team members, encouraging growth and development
• Highly Organised & Detail-Oriented
  • Maintains oversight of multiple concurrent projects, resources, timelines, and dependencies
  • Creates structure and clarity within their role, ensuring consistency and adherence to process
  • Pays close attention to detail while keeping the bigger picture in focus
• Communicates clearly and professionally across all levels of the organisation
• Confidently interacts with customers, executives, technical teams, and service managers
• Able to influence stakeholders, drive alignment, and resolve conflicts diplomatically
• Strategic Thinker
  • Uses data-driven insights to recommend improvements and report on value delivered
• Adaptability & Resilience
  • Thrives in a dynamic MSP environment with changing priorities and high customer demands
  • Remains calm and solution-focused under pressure or during escalation situations
  • Quickly adjusts strategies or resources as needed to maintain delivery continuity
• Customer-Centric Mindset
  • Balances customer needs with internal capabilities and scope boundaries
• Problem-Solving Orientation
  • Tackles issues proactively and analytically, using root cause thinking
  • Encourages a solution-focused mindset across the team
  • Makes informed decisions quickly while considering risks and implications
• Process-Driven but Flexible
  • Values structured project governance and documentation
  • Understands when to adapt processes to suit their role requirements
  • Continuously contributes to refine and improve processes, methodologies, and toolsets
• Integrity & Professionalism
  • Demonstrates honesty, transparency, and ethical leadership
  • Represents SEIDOR Networks’ values and culture internally and externally
  • Builds trust with peers, subordinates, and leadership
• Results-Oriented & Accountable
  • Focused on outcomes, not just activity
  • Takes full ownership of role performance, quality of work, and stakeholder satisfaction
  • Delivers what is promised, on time and to the agreed standard