Project Manager with IT support

ZipRecruiter; Gauteng; On-site; ZAR 30 000 - 70 000; Full time

Job summary

Join a dynamic team as a Project Manager with IT support experience, where you'll be the first point of contact for IT assistance and manage multiple projects efficiently. This role demands strong communication skills and the ability to find creative solutions for clients. You'll coordinate meetings, document project requirements, and ensure smooth operations. If you thrive in a fast-paced environment and have a knack for organization, this is the perfect opportunity to make a significant impact.

Qualifications

• Experience in IT support and project management.
• Strong communication and organizational skills.

Responsibilities

• Serve as the first point of contact for IT support.
• Manage multiple projects and communicate with vendors.

Skills

IT support experience

Project Management

Communication skills

Troubleshooting

Organization

Job description

Job Description

We are seeking a Project Manager with IT support experience to join our team for a client based in Westbury, NY. The role involves the following responsibilities:

Helpdesk:

1. Serve as the first point of contact for IT support via phone, email, and ticketing system for internal and external users.
2. Perform common help desk duties, including password resets, basic troubleshooting related to hardware, software, network connectivity, user accounts, and standard applications.
3. Escalate issues to higher-level support or vendors as needed.
4. Place orders for in-warranty computer hardware repairs.

Project Management:

1. Effectively communicate with vendors to convey customer needs and relay information and updates back to customers.
2. Manage multiple projects simultaneously, maintaining contact with vendors and customers, and processing necessary paperwork promptly.
3. Find creative solutions for customers, understanding that needs may not always be straightforward.
4. Coordinate meetings, take notes, and follow up on action items.
5. Assist in gathering and organizing project documentation and requirements.
6. Possess a basic understanding of IT systems and deployments.
7. Demonstrate good written and verbal communication skills.
8. Be organized and highly motivated.
9. Familiarity with procurement guidelines.