Project Management
Bespoke quoting
Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
Project Management of the import of supplies for Global clinical trials.
Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
Flexibility and ability to present novel solutions and processes to meet a client's need.
Comprehensive project handovers to service team once live or continued oversight.
Customer Relationship Management: Liaising with an international pool of clients and developing the relationship with clients. Client calls to provide an overview of pre-compliance requirements. Working closely with clients to manage their key projects. Ensuring customer satisfaction. Exceptional escalations.
Deal Conversion: Client timeline management and project planning. Preparation and presenting of new projects to clients. Working across multiple teams internally in problem solving.