Role Purpose
To lead the delivery of a complex, high-impact large-scale business transition programme involving multiple interdependent workstreams, senior stakeholders, regulatory and governance considerations, and material operational and people impacts.
The role is accountable for coordinating the end-to-end execution of the transition, ensuring business continuity, risk-managed delivery, stakeholder alignment, and a smooth shift towards the agreed future-state operating model within defined timelines.
Duration
- Fixed-term contract: 6--12 months
Key Accountabilities
- End-to-End Programme Delivery
- Lead the planning and execution of the full transition programme
- Establish and manage project plans, timelines, risks, dependencies, and reporting
- Coordinate delivery across multiple workstreams, including People, Legal, Technology, Operations and Finance
- Ensure disciplined execution in line with governance standards
- Transition Management
- Coordinate workforce, governance and operational transition activities across the programme lifecycle
- Work closely with Legal and Human Capital to support:
- Compliance with applicable regulatory, governance and labour requirements
- Accurate people-related planning, readiness and implementation activities
- Manage risks related to employee relations, compliance, communication and transition readiness
- Operating Model Alignment
- Coordinate alignment of teams, processes, systems and capabilities to the agreed future-state operating model
- Support the transition of operational activities, client touchpoints, processes and business capabilities
- Protect continuity of business operations and customer experience throughout the transition
- People & Change Coordination
- Partner with HC and Change teams to:ul>
- Manage workforce impacts, role alignment, transition readiness and change adoption
- Coordinate change readiness and communication plans
- Support leaders through the transition process to ensure alignment and stability
- Stakeholder & Governance Management
- Engage key stakeholders across Exco, leadership teams, and project sponsors
- Provide regular updates on progress, risks, and decisions required
- Maintain strong governance, documentation, and audit trails
- Risk, Issue & Dependency Management
- Identify, track, and proactively manage programme risks and issues
- Ensure dependencies across workstreams are managed effectively
- Escalate critical risks early with recommended mitigation actions
Key Deliverables
- Effective delivery of the agreed transition plan within defined timelines and governance requirements
- Smooth shift to the agreed future-state operating model
- Minimal disruption to employees, customers, operations and key stakeholder groups
- All governance, compliance, and reporting requirements met
Experience & Capability Requirements
Experience
- 8-12+ years' experience in project or programme management
- Experience in complex business transformation, operating model change, organisational transition or integration-type programmes
- Proven track record in:
- Large-scale transformation, transition or operating model change programmes
- Complex organisational change involving people, process, technology and governance impacts
- Complex, multi-stakeholder environments
- Experience working with senior leadership and executives
Key Skills & Competencies
- Strong programme/project management capability (end-to-end delivery)
- Excellent stakeholder management and influencing skills
- Ability to manage complexity, ambiguity, and competing priorities
- Good understanding of organisational change, workforce impacts and transition readiness
- Structured, detail-oriented, and outcomes-driven
Advantageous
- Exposure to legal/HC transitions
- Financial services or insurance experience
- Project management certification (PMP, PRINCE2 or similar)
Reporting Line
- Executive Programme Sponsor
- Close partnership with:
- Legal & Governance
- HC / People & Change
- Business unit leadership
Success Profile (What "good" looks like)
- Calm, structured operator in high-pressure environments
- Buids trust quickly across stakeholders
- Balances pace with governance and risk
- Pragmatic and solutions-oriented
- Strong personal credibility with executives