Project Manager

Express Employment Professionals; Sandton; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in professional employment services seeks a Project Manager in Sandton to oversee project delivery and maintain client relationships. The role demands effective project management skills, client liaison, and the ability to meet quality standards. Ideal candidates will possess a completed ODETDP, and registered assessor status, along with 5+ years of project management experience.

Qualifications

• Successfully completed ODETDP.
• Registered Assessor and Moderator required.
• 5+ years’ experience in project management.

Responsibilities

• Manage projects from start to end, ensuring quality delivery.
• Build relationships with clients and track project progress.
• Ensure timely assessments and evidence portfolio completion.

Skills

Team-player

Self-disciplined

Positive attitude

Customer-centric

Strong communication skills

Education

ODETDP

Registered Assessor and Moderator

Job description

Purpose of Role

Ensure effective project management that enables delivery from start to end, whilst maintaining optimal relationships with clients and learners, thereby ensuring ongoing business. Facilitate the delivery by engaging, assigning, and managing resources associated with the project.

Key performance objectives

• Build and maintain healthy relationships with core business customers assigned to the portfolio, ensuring ongoing business.
• Efficiently project manage all assigned projects from start to end to ensure quality delivery within the agreed timelines.
• Ensure that learning facilitation takes place and all requirements are in place for effective delivery.
• Ensure that all learners’ evidence portfolios are completed on time to the appropriate quality standard.
• Assess all learners’ portfolios on time, meeting the unit standard requirements to ensure certification. Project coordinators should contact learners regularly and follow up on their commitments.

Responsibilities: Client Liaison

• Ensure customer satisfaction with project roll-out and delivery. Measure satisfaction during and post-project.
• Hold monthly status meetings with clients and deliver monthly status reports to clients and the Operations Manager.
• Identify potential project risks, communicate, and proactively manage risks to prevent project derailment.
• Identify upsell opportunities and liaise with the sales team for cross and upselling.
• Communicate regularly with learners to inform them of client expectations and address concerns. Keep the client informed of issues.
• Understand client expectations regarding learner delivery, track performance, and communicate progress. Manage any issues or concerns.

Project Management

• Plan, implement, and control projects effectively.
• Formulate project plans involving necessary role players and ensure effective resource allocation.
• Implement and communicate roll-out plans and learning program timetables according to schedule, including authorized changes.
• Meet logistical requirements of the project.
• Anticipate problems, assess alternatives, and recommend solutions.
• Manage engagement performance against work plans and budgets.
• Report weekly on project status and progress to the Operations Manager.
• Maintain project files according to standards, including real-time updates of checklists during delivery.

Project Closure and Evaluation

• Prepare close-out reports and conduct debriefing meetings with clients to ensure continuous improvement.
• Archive project documents physically or electronically, ensuring they are organized and cleaned up.

Learning Facilitation

Training Administration

• Check training and learner materials on the portal one week before training starts.
• Prepare facilitator packs.
• Arrange flights, accommodation, car hire, and venues.

Facilitation

• Ensure facilitators are prepared and facilitate as per project schedules.
• Maintain quality standards and adhere to policies and processes.
• Manage classroom and facilities professionally.
• Protect company’s intellectual and physical property and assets.

Evidence Gathering & POE Administration

• Create and update learner PoEs if done manually.
• Assess learner evidence according to schedule.
• Track receipt and dispatch of learner PoEs if manual.
• Ensure evidence collection within timelines.

Assessment

• Conduct assessments as necessary, following company and Seta ETQA standards, policies, and procedures.
• Complete assessments within specified timeframes.
• Provide feedback to learners as per ETQA requirements.

Moderation

• If the Project Manager is an assessor or moderator, perform moderation duties as required, adhering to standards and policies.

Skills, Experience, and General Requirements

General

• Team-player
• Self-disciplined and motivated
• Positive attitude
• Able to perform under pressure
• Willing to multi-task
• Service-oriented
• Assist with additional tasks as requested by Operations Manager

Specialized

• Decisive and proactive
• Effective collaborator
• Customer-centric
• Strong written and verbal communication skills

Formal Learning Experience and Requirements

• Successfully completed ODETDP
• Registered Assessor and Moderator
• 5+ years’ experience in project management

Reporting structure as per Organogram

The Project Manager reports directly to the Operations Manager.