Project Manager

Thompsons; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking passionate Travel Advisors to join their dynamic team in Johannesburg. This role involves providing exceptional service by managing holiday bookings and creating tailored travel packages for clients. The ideal candidates will possess a Travel and Tourism Certificate and a minimum of one year of experience in the travel industry. With a focus on customer satisfaction and sales targets, this position offers unlimited learning opportunities and travel perks upon achieving goals. Join a fast-paced environment where your contributions will directly impact customer experiences and satisfaction.

Benefits

Lucrative sales commission

Travel opportunities

Unlimited learning and growth potential

Qualifications

• Minimum 1 year experience in travel industry with proven sales record.
• Proficient in GDS and excellent numeracy and literacy skills.

Responsibilities

• Provide professional travel advice and manage bookings effectively.
• Achieve personal sales targets while enhancing customer satisfaction.

Skills

Effective communication skills

Attention to detail

Sales skills

Customer service

Numeracy skills

Education

Travel and Tourism Certificate

Tools

GDS (Amadeus preferred)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you an energetic, well-traveled, passionate individual who loves everything about travel?

Are you a customer-centric and motivated team player?

Is your passion turning holiday dreams into a reality?

Are you willing to work flexi hours?

We are hiring experienced Travel Advisors for our retail division in Johannesburg. Our travel advisors provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele in order to achieve personal and company sales targets, in line with the company strategy.

Responsibilities

1. Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements.
2. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele.
3. Successfully achieve personal sales targets by actively closing the sale and converting quotations to bookings.
4. Effectively manage booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
5. Maintain high levels of quality and productivity by managing workload and meeting deadlines.
6. Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
7. Offer world-class service, develop a culture, strive to exceed expectations, and provide a 'wow' service to our customers.

Minimum Requirements

1. Travel and Tourism Certificate
2. Proficient on a GDS, Amadeus preferred
3. Excellent numeracy and literacy skills
4. A minimum of 1 year travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets
5. Practical experience with compiling travel packages and creating costings
6. Able to work flexi hours (shift work)
7. Working knowledge of Microsoft Word, Excel, and Outlook
8. Good geographical knowledge
9. Thorough working knowledge of the reservations process from input to output
10. Experience with reading and interpreting contracts
11. Ability to meet targets and attention to detail are critical
12. Effective communication skills (effective written and verbal communication)

Additional Information

You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do. There will be plenty of leads, so no need for cold-calling. Unlimited learning and growth potential. Basic salary plus lucrative sales commission. Travel opportunities upon reaching and exceeding your targets.

Please Note: If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful.