Project Manager

Express Employment Professionals; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company is seeking a Project Manager to ensure effective project management and client relationship management. The role includes overseeing project delivery, managing learner evidence portfolios, and maintaining quality standards. Candidates should have 5+ years of project management experience and relevant qualifications.

Qualifications

• 5+ years' experience in project management.
• Able to perform under pressure and multi-task.
• Customer-centric attitude.

Responsibilities

• Ensure effective project management from start to end.
• Build and maintain relationships with clients and learners.
• Conduct assessments and provide feedback.

Skills

Team-player

Effective collaboration

Strong written communication

Strong verbal communication

Education

Successfully completed ODETDP

Registered Assessor

Registered Moderator

Job description

Purpose of Role: Ensure effective project management that enables delivery from start to end, whilst maintaining optimal relationships with clients and learners, thereby ensuring ongoing business.

Key performance objectives:

• Build and maintain healthy relationships with core business customers assigned to the portfolio, ensuring ongoing business.
• Efficiently project manage all assigned projects from start to end to ensure quality delivery within the agreed timelines.
• Ensure that learning facilitation takes place and all requirements are in place for effective delivery.
• Ensure that all learners' evidence portfolios are completed on time to the appropriate quality standard.
• Assess all learners' portfolios on time, meeting the unit standard requirements to ensure certification.

Project coordinators should contact learners regularly and follow up on their commitments.

Responsibilities:

Client Liaison

• Ensure customer satisfaction with project roll-out and delivery.
• Measure satisfaction during and post-project.
• Hold monthly status meetings with clients and deliver monthly status reports to clients and the Operations Manager.
• Identify potential project risks, communicate, and proactively manage risks to prevent project derailment.
• Identify upsell opportunities and liaise with the sales team for cross and upselling.
• Communicate regularly with learners to inform them of client expectations and address concerns.
• Keep the client informed of issues.
• Understand client expectations regarding learner delivery, track performance, and communicate progress.
• Manage any issues or concerns.

Project Management

• Plan, implement, and control projects effectively.
• Formulate project plans involving necessary role players and ensure effective resource allocation.
• Implement and communicate roll-out plans and learning program timetables according to schedule, including authorized changes.
• Meet logistical requirements of the project.
• Anticipate problems, assess alternatives, and recommend solutions.
• Manage engagement performance against work plans and budgets.
• Report weekly on project status and progress to the Operations Manager.
• Maintain project files according to standards, including real-time updates of checklists during delivery.

Project Closure and Evaluation

• Prepare close-out reports and conduct debriefing meetings with clients to ensure continuous improvement.
• Archive project documents physically or electronically, ensuring they are organized and cleaned up.

Learning Facilitation

• Check training and learner materials on the portal one week before training starts.
• Prepare facilitator packs.
• Arrange flights, accommodation, car hire, and venues.
• Ensure facilitators are prepared and facilitate as per project schedules.
• Maintain quality standards and adhere to policies and processes.
• Manage classroom and facilities professionally.
• Protect company's intellectual and physical property and assets.

Evidence Gathering & POE Administration

• Create and update learner PoEs if done manually.
• Assess learner evidence according to schedule.
• Track receipt and dispatch of learner PoEs if manual.
• Ensure evidence collection within timelines.

Assessment and Moderation

• Conduct assessments as necessary, following company and Seta ETQA standards, policies, and procedures.
• Provide feedback to learners as per ETQA requirements.
• If the Project Manager is an assessor or moderator, perform moderation duties as required, adhering to standards and policies.

Skills, Experience, and General Requirements:

• General: Team-player, self-disciplined and motivated, positive attitude, able to perform under pressure, willing to multi-task, service-oriented, assist with additional tasks as requested by Operations Manager.
• Specialized: Decisive and proactive, effective collaborator, customer-centric, strong written and verbal communication skills.

Formal Learning Experience and Requirements:

• Successfully completed ODETDP
• Registered Assessor and Moderator
• 5+ years' experience in project management

The Project Manager reports directly to the Operations Manager.