Project Manager

Point. Your Marketing Investment Partner; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading marketing investment partner in Durban is seeking an experienced Project Manager to oversee project life cycles within a dynamic marketing environment. The role requires engaging directly with customers to ensure satisfaction while managing operational excellence and driving revenue growth through effective team collaboration and project planning.

Qualifications

• 3+ years’ experience in a similar role and/or industry.
• Strong understanding of customer engagement and marketing environments.
• Ability to manage projects efficiently.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Ensure on-time, in-budget project delivery to maximize customer satisfaction.
• Engage consistently with customers to enhance loyalty and satisfaction.

Skills

Customer Service

Operational Execution

Market Research

Education

Grade 12

Diploma and/or certification in related field

Job description

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s) :

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability

Key Performance Areas (KPA’s) :

• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation

QUALIFICATION REQUIREMENTS :

Grade 12

Diploma and / or certification in related field

WORK EXPERIENCE :

3+ years’ experience in a similar role and / or industry