Duties & Responsibilities
- Provide effective leadership to catering managers and their teams.
- Ensure the company image is projected through excellent client relationships, quality of service, product, and productivity.
- Develop medium and long-term strategies to grow the business in collaboration with the operations manager and district manager.
- Maintain compliance with the division's budgetary requirements within financial guidelines.
- Understand and manage all financial aspects of the business, including budgeting and forecasting.
- Implement company standards, policies, and procedures in line with legislation.
- Operate effectively in stressful environments and perform well under pressure.
- Ensure quality control adheres to company standards.
- Oversee cash management, including control of debtors, stock checks, and cash checks.
- Drive profit growth across all areas of responsibility.
- Meet deadlines for submitting forecasts, profit and loss statements, etc.
- Manage human resources, including IR, training, development, and performance management.
- Maintain and improve operational standards as agreed.
- Ensure compliance with quality and star grading standards within the areas of responsibility, according to Tsebo grading checklist and KRAs within the performance management scheme.
- Ensure the smooth operation of the Biometrics system.
- Assist with any other duties outside the scope of responsibility as required.
Skills and Competencies
- Sound business acumen.
- Excellent client relations skills.
- Experience in upmarket functions and events management.
- Experience in high-quality mass production.
- Previous experience in the food service industry is essential.
- Operational standards include performance management, financial analysis, computer proficiency, and human resources.
- Entrepreneurial skills such as strategic management, outcome focus, and productivity.
- Interpersonal skills including client/customer interface, managing group processes, communication skills (verbal and written), and organizational skills.
- Strong presentation skills.
- Flexibility regarding working hours.
- Ability to build and maintain a motivated team in a dynamic environment.
- Innovative approach to streamlining systems.
Qualifications
- Minimum of 5 years’ experience in a similar environment.
- 2-3 years project or senior management experience in the healthcare sector.
- Minimum matric qualification.
- Relevant tertiary qualifications and/or equivalent knowledge of industry legislation.
- Business management principles, including proven financial skills.
- Valid driver’s license and own reliable vehicle.
- Computer literacy and excellent people and customer service skills.
- Understanding of back-of-house and kitchen brigade operations.