Project Manager

CallForce; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading BPO company in Cape Town is seeking a detail-oriented Project Manager to coordinate and implement new campaigns. The successful candidate will have 2–4 years of project management experience in a BPO environment, strong organizational skills, and the ability to manage UAT processes. This role requires excellent communication abilities and a collaborative mindset.

Qualifications

• 2–4 years in project coordination or junior project management roles in a BPO environment.
• Proven track record of delivering client onboarding or process improvement projects.
• Demonstrated involvement in UAT or software testing phases.

Responsibilities

• Coordinate end-to-end setup of new BPO campaigns.
• Manage User Acceptance Testing (UAT) phases.
• Develop and maintain project plans and documentation.
• Liaise with cross-functional teams including IT and client stakeholders.
• Track project milestones and escalate delays.

Skills

Strong organizational and multitasking abilities

Excellent verbal and written communication skills

Analytical and detail-oriented approach

Proven ability to work under pressure

Collaborative mindset

Tools

Monday.com

MS Project

Job description

We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.

Key Responsibilities

• Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
• Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
• Develop and maintain detailed project plans, timelines, and documentation
• Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
• Track project milestones and escalate potential delays to leadership
• Schedule and facilitate project meetings, prepare agendas and record minutes
• Support risk management, issue tracking, and resolution planning
• Ensure compliance with SLA commitments and contractual obligations
• Monitor project KPIs and support post-implementation reviews

Requirements

Experience :

• 2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment,
• Proven track record of delivering client onboarding, transitions, or process improvement projects,
• Demonstrated involvement in UAT or software testing phases
• Familiarity with tools like Monday.com, or MS Project is advantageous
• Ability to work flexible hours
• Own vehicle

Skills

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Analytical and detail-oriented approach to problem-solving
• Proven ability to work under pressure and meet tight deadlines
• Collaborative mindset and stakeholder management finesse