Project Coordinator

African Bank; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A financial institution in Midrand is seeking an Administrative Coordinator to provide support for Customer Experience projects. The ideal candidate will have a Diploma in Project Management and 3 years of experience in a Collections environment. Responsibilities include coordinating projects, managing internal relationships, and ensuring efficient office operations. Join a dynamic team that values exceeding client expectations.

Qualifications

• 3 years of working experience in a Collections environment.

Responsibilities

• Provide administrative support and coordinate Customer Experience projects.
• Create and maintain productive relationships with internal teams and clients.
• Organize meetings and manage logistics.

Education

Diploma in Project Management

Grade 12

Job description

MAIN PURPOSE OF THE ROLE:

To provide administrative support, assist with the coordination and management of Customer Experience projects, and drive the execution of projects across all key work streams.

MINIMUM EDUCATION AND EXPERIENCE:

• Diploma in Project Management
• Grade 12
• 3 years of working experience in a Collections environment

ROLE RESPONSIBILITIES:

Administration

• Gather required information and prepare business requirement documents for various requests.
• Interpret information related to projects, conduct basic research, collate data, and format it appropriately.
• Obtain quotes from suppliers, compare them, and seek authorization.
• Prepare project plans outlining requirements and involvement of key stakeholders.
• Follow up regularly on projects in the Call Centre and report progress.
• Arrange appointments, organize meetings (including logistics), take minutes, distribute information, and maintain records.
• Assist in organizing meetings and events, manage invitations, find venues, set up functions, and send relevant information.

Customer Relations

• Create and maintain productive relationships with internal teams and clients by providing support.
• Keep clients informed about project progress through written communication, phone calls, or face-to-face meetings.
• Build a positive image by exceeding client expectations.
• Maintain professionalism and treat internal customers fairly.

Document and Information Management

• File all incoming and outgoing documents in a manageable and retrievable system.
• Retain all records confidentially.
• Submit expense claims promptly with supporting vouchers.
• Provide content updates to the Collections Call Centre, Learning and Development, and Senior Operational Managers.

Office Management

• Order stationery as needed.
• Ensure all office equipment is operational and report issues promptly.
• Maintain an up-to-date list of contact numbers.
• Monitor policies and reports as required.
• Assist in maintaining the department's central library of reports and projects.
• Capture and update departmental information.
• Assist with printing, binding, and distributing documents.