Program Manager

Globaltrack; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

Globaltrack, a leader in GPS fleet management, seeks a Program Manager based in Johannesburg, South Africa. This pivotal role requires overseeing program management across Africa, focusing on sales growth, customer retention, and stakeholder collaboration. The successful candidate will have strong leadership and strategic skills to expand Globaltrack’s services and enhance client relationships.

Qualifications

• Experience in program management and sales.
• Strong understanding of market landscape.
• Ability to manage cross-functional teams effectively.

Responsibilities

• Lead the full lifecycle of program management and drive sales growth.
• Build strong relationships with clients and stakeholders.
• Monitor project execution, financial performance, and market trends.

Skills

Leadership

Sales Acumen

Strategic Thinking

Business Development

Education

Degree in Business Management or related field

Job description

Location:

Africa (Remote/Flexible)

Based in Sandton, Johannesburg, South Africa, with regular travel to various countries in Africa.

About Globaltrack:

Globaltrack is a global leader in GPS fleet management and telematics, dedicated to providing innovative solutions that improve logistics, fleet monitoring, and business operations. Our advanced systems deliver real-time visibility and data insights, empowering businesses to optimize fleet performance, reduce operational costs, and make informed decisions.

Globaltrack works across various industries, helping clients throughout Africa, the EUand UAE maximize their operational efficiency and gain competitive advantages through cutting-edge technology.

Role Overview:

The Program Manager will play a pivotal role in driving the implementation, growth, and expansion of Globaltrack’s services across the African continent, EU and UAE-zones. This position integrates programme management with a strong focus on sales, business development, and customer relationship management.

The candidate will be responsible for leading high-impact projects, expanding the customer base, driving sales growth from existing accounts, and developing new business opportunities. You will work closely with regional teams, clients, and stakeholders to ensure the successful delivery of programmes and achievement of revenue targets. This role requires a strategic thinker with strong leadership, sales acumen, and a deep understanding of the market landscape.

Key Responsibilities:

Programme Leadership & Execution:

- Lead the full lifecycle of programme management, including planning, implementation, monitoring, and delivery of projects across multiple countries.

- Develop comprehensive programme plans, clearly defining goals, timelines, milestones, resources, and budgets to ensure successful and timely delivery.

- Oversee the coordination and execution of all projects, ensuring alignment with Globaltrack’s strategic objectives and priorities.

- Lead cross-functional teams, including sales, marketing, operations, and technical teams, to ensure seamless project execution and client satisfaction.

Sales & Revenue Growth:

-Take ownership of driving revenue growth across the region by expanding services to existing customers and acquiring new clients.

- Implement a robust sales strategy tailored to the market, focusing on market penetration, retention, and upselling to existing customers.

- Build strong, long-term relationships with key clients, acting as a trusted advisor to help them fully leverage Globaltrack’s solutions.

- Identify and pursue new business opportunities through lead generation, market research, and targeted outreach to potential clients.

- Monitor competitor activity, market trends, and customer needs to inform sales strategies and stay ahead of market changes.

Customer Base Expansion & Retention:

-Develop and execute strategies to grow existing customer accounts, maximizing their lifetime value by introducing new products and services that meet their evolving needs.

- Establish strong customer engagement practices to ensure a high level of satisfaction, retention, and loyalty across the customer base.

- Conduct regular reviews with clients to assess their evolving requirements, resolve any issues, and identify opportunities for upselling or cross-selling.

- Work with the Customer Success and Support teams to ensure timely delivery of services, address client concerns, and ensure a seamless customer experience.

Stakeholder & Partner Management:

-Build and nurture relationships with key stakeholders, including clients, partners, government bodies, and industry leaders.

- Serve as the primary point of contact for local regulatory authorities and compliance bodies to navigate the business environment across diverse African, European and UAE countries.

- Engage with local and international partners to strengthen Globaltrack’s presence in key markets and identify synergies for mutual growth.

- Collaborate closely with internal stakeholders across various departments, ensuring alignment between project execution and sales objectives.

Team Leadership & Cross-Functional Collaboration:

- Foster a culture of collaboration and open communication between regional teams and global functions to achieve successful outcomes.

- Provide leadership in developing team skills, offering ongoing feedback, and identifying opportunities for professional growth.

- Manage distributed teams across multiple locations, ensuring efficient project execution and sales efforts throughout the various territories.

Programme Monitoring, Reporting & Continuous Improvement:

- Conduct regular reviews, identifying risks, challenges, and opportunities for continuous improvement in programme delivery and client satisfaction.

- Provide detailed reports to senior leadership on project progress, financial performance, market trends, and business development opportunities.

- Drive continuous improvement in programme management processes by implementing best practices and optimizing workflows based on feedback and market insights.

Risk Management & Problem Solving:

- Proactively identify and manage risks associated with programme execution, sales efforts, and market expansion.

- Develop and implement mitigation strategies to address potential roadblocks, ensuring smooth delivery of services and consistent sales growth.

- Handle client challenges and concerns with a solutions-oriented mindset, leveraging creativity and collaboration to maintain customer satisfaction and project momentum.

Reporting Line:

• General Manager EMEA