Production Support Engineer

Siri Technologies; Johannesburg; On-site; USD 45,000 - 70,000; Full time

Job summary

A leading company in the financial services sector seeks a Production Support Specialist to ensure application stability and manage production incidents. The role involves a mix of technical support, collaboration with development teams, and participation in weekend activities like Disaster Recovery testing. The ideal candidate will have strong analytical and problem-solving skills with significant experience in SQL and scripting.

Qualifications

• 5+ years of experience in Production Support, particularly in the financial services sector.
• Ability to operate under pressure while coordinating resources effectively.
• Strong technical skills in SQL, Shell/Python scripting, and familiarity with FIX protocol.

Responsibilities

• Provide Level 1 and Level 2 technical support while ensuring production stability.
• Manage production incidents and ensure timely communication with stakeholders.
• Collaborate with application development teams for system improvements.

Skills

Analytical skills

Problem-solving skills

Incident management

SQL

Shell scripting

Python scripting

Real-time monitoring systems

Agile methodology

Tools

PostgreSQL

MS SQL

Job description

• Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
• Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
• Collaboration with other members of the Production Management team
• Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
• Help in defining capacity and resiliency requirement metrics and failover / BCP capabilities in partnership with business to improve reliability, stability and capacity management
• Production systems monitoring, start of day (SOD) and end of day(EOD) checks
• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
• Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
• Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases

Technical Skills

• 5+ years' experience in Production Support in Financial services industry
• Very strong Analytical and problem-solving skills
• Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
• Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
• FIX protocol knowledge
• Strong Shell / Python scripting skills
• Ability to prioritise workload, react quickly and escalate to meet business expectations
• Strong working knowledge of real time monitoring systems
• Financial Product knowledge would be advantageous
• Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
• Performing code fixes and maintenance