Production Support Analyst at Reverside

Reverside; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative ICT company is seeking Production Support Analysts to join their dynamic team. In this role, you'll provide expert technical support for banking clients, ensuring seamless operations of critical API services. You'll troubleshoot integrations, manage relationships with technology partners, and communicate effectively with clients. This is an exciting opportunity to work on diverse projects within a well-established client base in a supportive environment that values continuous improvement and innovation. If you're passionate about technology and client service, this role is perfect for you.

Qualifications

• Experience in providing business and systems support to banking clients.
• Ability to troubleshoot integrations and provide technical support.

Responsibilities

• Provide specialist business and systems support to minimize disruption.
• Act as a liaison between product and client engagement teams.
• Identify process improvements to enhance API services.

Skills

Squarrel

SSMS & Azure

Postman

Jira

ServiceNow

Powershell

PostgreSQL

IAG

AIP Back Office Processing

Moneygram & Forex Transactions

Tools

Postman

Jira

ServiceNow

Powershell

PostgreSQL

Job description

Reverside is an IT services provider; we are always looking for professional candidates to join our team in Software Development, providing opportunities to work on exciting projects within our well-established client base. We are seeking two Production Support Analyst Professionals to serve as technical resources and subject matter experts for the bank's Host to Host channel's API offerings.

Responsibilities

1. Provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
2. Support a platform that operates 24x7 with business hours from Monday to Sunday, including some out-of-hours activities to support system changes.
3. Possessing a working understanding of Foreign Exchange and SWIFT is beneficial.
4. Act as a liaison between various product and client engagement teams.
5. Resolve production queries raised by client engagement teams and coordinate with relevant stakeholders until resolution.
6. Troubleshoot existing integrations and provide technical support to C&I clients.
7. Manage relationships by facilitating issue resolution with technology partners and advising on system enhancements for improved client experience.
8. Communicate product and data specifications to clients and partners in technical and non-technical meetings.
9. Identify and suggest process and technology improvements to enhance API services.

Technical Skills Required

1. Squarrel
2. SSMS & Azure
3. Postman
4. Jira
5. ServiceNow
6. Powershell
7. PostgreSQL
8. IAG
9. AIP Back Office Processing
10. Moneygram & Forex Transactions

Desired Skills

1. Support
2. SWIFT
3. Relationship management
4. Support provision
5. Effective communication skills
6. IAG
7. AIP Back Office Processing

About The Employer

Reverside is a global ICT company focusing on Digital Engineering, Integration, Cybersecurity, Cloud, and Digital Transformation services, with delivery centers in Johannesburg and Cape Town, South Africa, and Gurgaon, India. Headquartered in South Africa, Reverside is a B-BBEE Level 1 IT consulting and services organization. Founded in 2006, it has grown to over 300 consultants serving more than 40 active clients. For more information, visit [URL Removed].