Production Support Analyst

Reverside is an IT services provider; we are always looking for professional candidates to join our team in Software Development, providing opportunities to work on exciting projects, within our well-established client base. We are looking for two Production Support Analyst Professionals to provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings.

Responsibilities

• To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
• This role provides support to a platform that operates 24x7 with business hours - Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
• Working understanding of Foreign Exchange and SWIFT would be beneficial.
• Serves as a liaison between various product and client engagement teams.
• End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
• Troubleshooting existing integrations and providing technical support to our C&I clients.
• Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
• Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
• Identifies and suggests process and technology opportunities which will improve the API service.

Technical Skills Required

• Squarrel
• SSMS & Azure
• Postman
• Jira
• Service Snow
• Powershell
• PostgresSQL
• IAG
• AIP Back Office Processing
• Moneygram & Forex Transactions