Production Support Analyst

Reverside; Gauteng; On-site; ZAR 30,000 - 70,000; Full time

Job summary

An established IT services provider is seeking Production Support Analyst Professionals to join their dynamic team. In this role, you will be instrumental in providing expert guidance and technical support for the bank's API offerings, ensuring seamless operations and minimal disruption for Corporate and Investment banking clients. You'll collaborate closely with various teams, troubleshooting integrations and enhancing client experiences through effective relationship management. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact.

Qualifications

• Experience in providing business and systems support for banking clients.
• Ability to troubleshoot integrations and provide technical support.

Responsibilities

• Provide specialist support to minimize business disruption for banking clients.
• Manage relationships and facilitate issue resolution with technology partners.

Skills

Troubleshooting

Relationship Management

Foreign Exchange Knowledge

SWIFT Knowledge

Tools

Squarrel

SSMS

Azure

Postman

Jira

Service Snow

Powershell

PostgresSQL

IAG

AIP Back Office Processing

Moneygram

Forex Transactions

Job description

Reverside is an IT services provider; we are always looking for professional candidates to join our team in Software Development, providing opportunities to work on exciting projects, within our well-established client base. We are looking for two Production Support Analyst Professionals to provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings.

Responsibilities

• To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
• This role provides support to a platform that operates 24x7 with business hours - Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
• Working understanding of Foreign Exchange and SWIFT would be beneficial.
• Serves as a liaison between various product and client engagement teams.
• End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
• Troubleshooting existing integrations and providing technical support to our C&I clients.
• Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
• Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
• Identifies and suggests process and technology opportunities which will improve the API service.

Technical Skills Required

• Squarrel
• SSMS & Azure
• Postman
• Jira
• Service Snow
• Powershell
• PostgresSQL
• IAG
• AIP Back Office Processing
• Moneygram & Forex Transactions