Process Manager (CAD drawings, Photo & Videos)

StaffSelect | IT Select Recruitment; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in property marketing seeks a Production Manager in Cape Town to oversee production operations. The role involves managing a team, ensuring quality delivery of CAD drawings, photos, and videos, and improving workflow processes. Candidates should have strong people management skills and experience in project administration.

Qualifications

• Experience in managing production processes and teams.
• Exposure to property marketing is advantageous.
• Ability to communicate effectively with clients and team members.

Responsibilities

• Manage day-to-day operations of the production department.
• Ensure timely delivery and quality of products.
• Track and manage deadlines effectively.

Skills

People & Process Management

Project Administration

CRM & Client Services

Technical Aptitude

Team Management

Workflow Process Improvement

Quality Control

Job description

Production Manager (CAD drawings, Photo & Videos) – Cape Town.

Production Manager to maintain efficient, smooth day-to-day operations of the production department for a UK Property marketing & process company.

Based in Cape Town, you will manage processes & the team to ensure timely delivery, quality & accuracy of products (CAD drawings, Photo & Video Images).

You Need

• People & Process Management
• Project Administration expertise
• CRM & Client Services
• Property or Property marketing related exposure
• Technical aptitude to grasp floor plan basics & photograph & image properties
• Team management & motivation
• Workflow process improvement & QC

To Do

• Work closely with UK & ZA Client Support, UK Area Managers, UK Photographers, ZA & UK QC teams & clients.
• Serve as the first point of contact for all production queries related to Floorplans, Photography, Video & Matterport, including general backend enquiries.
• Manage procedural and turnaround issues in production at ground level.
• Directly manage Floorplan & Photography QC teams within your designated area.
• Maintain clear and regular communication to update on progress, flag risks, and meet client & area expectations.
• Track and manage deadlines effectively.
• Proactively resolve production issues or delays to minimize disruption.
• Identify and address delays, errors, or technical issues impacting delivery, ensuring minimal service disruption.
• Escalate complaints or recurrent issues for investigation and resolution.
• Build rapport and uphold high standards of customer service.
• Manage leave allowances for Area QC teams, including holiday and sickness cover.
• Provide critical support within the QC & Production Manager teams.
• Collaborate with the production leadership team to improve systems, workflows, and support innovation.
• Monitor key performance metrics such as turnaround times, rework rates, and delivery success, with monthly reporting.
• Provide monthly housekeeping statistics for managed QC.
• Liaise with CEE on onboarding new clients, ensuring preferences like floorplan templates and watermarks are set up.

Additional Details

• Onsite office based in Woodstock.
• UK working hours & days (9am-6pm & 10am-7pm), season dependent.