Product Support Specialist- (Graduates / Junior)

Acquiretech; Johannesburg; On-site; ZAR 240,000 - 420,000; Full time

Job summary

A dynamic financial analytics software company in Johannesburg is seeking a Product Support Specialist. The role involves providing support to customers, requiring strong communication and problem-solving skills. Ideal candidates are graduates with degrees in Finance, Engineering, or Technology, willing to work across time zones.

Benefits

Thorough training and continual coaching

International exposure

Competitive salary package

Qualifications

• 1-2 years experience preferred for graduates/junior professionals.
• 60%+ Matric Mathematics and 60% final year results are essential.

Responsibilities

• Provide real-time support to customers via chat and video calls.
• Assist implementation team with customer implementations.

Skills

Communication

Problem Solving

Business Acumen

Critical Thinking

Education

Degree in Finance

Degree in Engineering

Degree in Technology

Job description

Product Support Specialist - (Graduates / Junior)

A fast-growing, award-winning Financial Analytics Software Development Company is seeking a Product Support Specialist to join their team.

What are they looking for?

The Product Support Specialist will provide ongoing support to existing customers of the company's software.

Typical customers are primarily accounting practices in English-speaking markets.

Experience

• 1-2 years (Graduates / Junior Professionals)
• Degree in Finance / Engineering / Technology (Essential)
• Graduates with Finance / Logistics / Engineering / Insurance degrees are strongly considered (Clients' preferred universities: Wits, Stellenbosch, UCT, University of Pretoria) - Essential
• Willing to work USA or APAC time zones (Candidates' preference)
• Fluent speaking
• 60%+ Matric Mathematics (Essential)
• 60% final year results

Your Responsibilities

• Provide real-time and detailed support to local and international customers via chat and short video calls.
• Assist the implementation team with customer implementations.
• Help customers find answers to successfully use the software platform.

What's in it for you?

• Thorough training and continual coaching and development.
• International exposure — the client has customers in major English-speaking economies: UK, US, Canada, South Africa, Australia, and New Zealand.
• Competitive salary package.

Company Offerings

• A software company with a dynamic and exciting work environment experiencing accelerated growth.
• A strong culture and people development focus — your personal growth is important from day one.
• All roles are based in Johannesburg, South Africa.

Hours and Teams

The client’s customer base operates across different time zones, requiring alternative working hours:

• Afternoon and evenings — North America: 2 PM - 11 PM
• Morning and afternoon — APAC: 3 days at 4 am - 1 pm, and 2 days at 5 am - 2 pm

Is this you?

• Exceptional interpersonal skills: clear, concise, and convincing communication.
• Effective problem-solving and quick resolution skills.
• Willingness to work alternative hours.
• Strong business acumen, passion for technology, and interest in accounting and technology trends.
• Critical thinker with quick problem resolution ability.

Beneficial qualifications

• Top-tier university degree with good grades, especially in the final year.

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