Product Support Specialist- Emea

WiseTech Global; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking dedicated Product Support members to enhance customer satisfaction by efficiently managing and resolving incidents. This role is crucial for ensuring a smooth workflow, prioritizing urgent matters, and providing timely responses to customers. Join a dynamic team where your contributions will directly impact service quality and customer experience, making each day rewarding and impactful.

Responsibilities

• Manage incoming incidents from customers and internal teams.
• Evaluate and categorize incidents for appropriate team assignment.

Job description

About the job Product Support members play an important role in efficiently managing incoming incidents, from customers and / or internal teams.

This position involves evaluating and categorizing incidents, assigning them to the appropriate teams, and ensuring timely resolution.

Triaging team members are responsible for maintaining a streamlined workflow, prioritizing urgent matters, and ensuring customers are provided with timeous responses.