Product Support Specialist

Join Our Corporate & Investment Banking company as a Loan IQ Subject Matter Expert!

Leverage your deep Loan IQ expertise to optimize our structured lending operations.

You'll be pivotal in user training, system enhancement, and driving technological improvements.

If you're passionate about technology and finance, and have 5+ years of Loan IQ experience, apply now to shape the future of lending!

Responsibilities

1. Provide expert support and training for the Loan IQ system, ensuring optimal utilization.
2. Drive technology-led improvements to enhance structured lending processes.
3. Collaborate with stakeholders to define user stories and ensure development quality.
4. Identify automation opportunities and contribute to "to-be" process design.
5. Utilize your deep knowledge of Loan IQ and CIB structured lending products to deliver strategic goals.
6. Become a recognized expert in Loan IQ.
7. Influence strategic technology decisions.
8. Develop your skills in a dynamic and challenging environment.
9. Work on complex, multi-disciplinary projects.

Qualification and Experience

1. 5+ years of Loan IQ user experience.
2. 2+ years as a Loan IQ subject matter expert.
3. Strong understanding of SDLC, business analysis, and project management.
4. Excellent communication and stakeholder management skills.
5. Degree in Operations, Finance, or Technology (preferred).