Product Support Service Representative (PSSR) Global Grade 10

Barloworld Equipment (Pty) Ltd; Kempton Park; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer relationships and drive business development. In this role, you will consult with key account customers, assess their needs, and provide solutions that optimize their equipment management. Your expertise in diesel and earthmoving machinery will be vital in advising clients on maintenance and replacement strategies. This position offers an exciting opportunity to work with cutting-edge technology while achieving operational excellence and meeting customer KPIs. If you are passionate about customer success and have a knack for problem-solving, this is the perfect opportunity for you.

Qualifications

• 5+ years of Caterpillar experience as an artisan.
• Strong business communication skills including technical report writing.
• Basic financial management skills and PC proficiency.

Responsibilities

• Build relationships with key account customers and assess their needs.
• Consult on equipment life cycles and maintenance budgets.
• Use Salesforce to manage sales opportunities and customer interactions.

Skills

Business Development Skills

Strong Business Communication

Technical Knowledge of Product Brands

Problem Solving

Negotiation Skills

Education

Matric/Grade 12

Qualified Diesel/Earthmoving Equipment Mechanic

B. Tech in Sales/Marketing or Equivalent

Tools

Salesforce

Microsoft Office

Job description

Key Output

1. Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
2. Proactively assess, clarify, and validate customer needs on an ongoing basis.
3. Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets, and other solutions that will lower their owning and operating costs and support customer success.
4. Assist with quotes for parts, service, and equipment management solutions.
5. Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
6. Responsible for marketing after-sales products and services.
7. Serve as liaison between Barloworld and Key Customer accounts, including business planning and budgeting.
8. Where possible, inspect all failed machines/components/parts with Technical Representatives and advise/train/educate customers accordingly.
9. Use Salesforce to load all sales opportunities, customer meetings and calls, and machine inspections.
10. Compile and submit a monthly report with forecasts attached to management.
11. Complete machine inspections and undercarriage inspections as per required targets.
12. Forecast undercarriage replacements and advise the customer.
13. Discuss machine and undercarriage inspection reports regularly with customers.
14. Responsible for selling Caterpillar marketing initiatives.
15. Follow up on parts quotations and convert them into sales; promote part sales through service.
16. Achieve targeted budget and manage expenses effectively.
17. Meet operational and customer monthly KPIs.

Qualifications, Experience, and Competencies

• Matric/Grade 12.
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).
• At least 5 years of Caterpillar experience as an artisan.
• B. Tech in Sales/Marketing Diploma or Certificate – preferable.
• Business development skills and knowledge.
• Strong business communication skills, including managerial and technical report writing.
• Sound technical knowledge of product brands.
• Basic financial management skills, PC proficiency, and Microsoft Office knowledge.
• Behavioral competencies: relation skills, problem solving, analysis, and attention to detail.
• Listening, influencing, and negotiation skills.