Product Support Manager Global Grade 12

Barloworld Equipment (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd in Cape Town is seeking an organised administrator to support end-to-end service processes. You will handle record keeping, data capture in ERP systems (e.g., SAP/CRM), file, and report writing while ensuring accurate data for jobs and invoices.

Your role includes opening and closing work orders, invoicing customers, generating quotes, checking credit limits and equipment history, and managing job costing elements.

Qualifications

• Grade 12 required.
• Two years relevant administration experience.
• Understanding of customer service processes.
• ERP data capture and report writing experience.

Responsibilities

• Handle end-to-end administrative tasks across processes.
• Open and close work orders on job completion.
• Invoice external customers and process invoices to debtors.
• Create and accept quotes.
• Check credit limits and equipment history.
• Capture, process and analyse job costing elements (labour, travel, expenses).
• Generate purchase orders for suppliers.
• Capture labour hours accurately.
• Follow up with customers and suppliers to obtain complete information.
• Resolve queries from customers and suppliers.
• Maintain accurate data and administrative environment.

Skills

Effective communication

Effective self-management

Data capture

Follow up with customers/suppliers

Query resolution

Education

Grade 12

Tools

SAP/CRM

Job description

Key Outputs

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress
• Capture, process and analyse job costing elements (Labour,travel,expenses, bought outs, SIMS,hours)
• Accurately capture relevant data from external and internal customers
• Generate purchase orders for internal and external suppliers
• Accurately capture labour hours worked by the service employees
• Follow up with external and internal customers and suppliers to ensure complete information and data capture
• Resolve internal and external customer as well as supplier queries
• Accurately control relative end-to-end processes
• Maintain relevant administrative environment
• Accurately invoice customers for work completed

Qualification, Experience and Competencies

• Grade 12
• Two years relevant administration experience
• An understanding of relevant CS processes
• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Effective communication
• Effective self-management and performance ownership
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress
• Capture, process and analyse job costing elements (Labour, travel, expenses, bought outs , SIMS, hours)
• Accurately capture relevant data from external and internal customers
• Generate purchase orders for internal and external suppliers
• Accurately capture labour hours worked by the service employees
• Follow up with external and internal customers and suppliers to ensure complete information and data capture
• Resolve internal and external customer as well as supplier queries
• Accurately control relative end-to-end processes
• Maintain relevant administrative environment
• Accurately invoice customers for work completed.