Product Support Engineer

Jbedeker; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in South Africa is seeking a Support Engineer to maintain and secure products while ensuring optimal performance. This role involves troubleshooting systems and providing end-user support in a collaborative environment. Ideal candidates will have a background in ICT technologies and relevant certifications.

Qualifications

• Prior support and network administration experience required.
• Familiarity with Windows, Linux, macOS, Android, iOS.

Responsibilities

• Deploy, maintain, and resolve issues related to ICT systems and networks.
• Collaborate with other IT functions to ensure system reliability and security.

Skills

Problem solving

Communication

Analytical skills

Attention to detail

Project management

Teamwork

Adaptability

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Network Engineering

Tools

Cisco CCNA

Microsoft Certification

CompTIA Security

Job description

Support Engineer

Join a company where teamwork is valued, the environment is collaborative, and you'll have the opportunity to grow by learning from industry leaders.

Role Overview

As a Support Engineer, you'll play a pivotal role in maintaining the operation and security of all products, ensuring clients have secure communications and optimal performance across systems. This highly technical position involves responsibilities such as administering and troubleshooting systems, implementing security measures, and providing end-user support.

Key Responsibilities

• Deploy, maintain, and resolve issues related to ICT systems and networks
• Perform system updates
• Collaborate with other IT functions to ensure system reliability and security

Required Skills and Qualifications

• Technical Proficiency: Knowledge of ICT technologies including Email Messaging, LAN/WAN, TCP/IP, VPN, DHCP, DNS, and networking protocols
• Security Fundamentals: Understanding of network security protocols and practices
• Other Skills: Problem solving, communication, analytical skills, attention to detail, project management, teamwork, adaptability

Educational Background and Certifications

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related fields
• Certifications such as Cisco CCNA, Microsoft, CompTIA Security, or relevant network certifications

Experience and Technical Skills

• Prior support and network administration experience (medium to advanced roles)
• Familiarity with operating systems including Windows, Linux, macOS, Android, iOS
• Experience handling server and network equipment, monitoring and management tools

Compensation

The salary range is R20k to R25k per month, based on qualifications, skills, and experience.

Application Process

Please apply online via the provided link. CVs sent via WhatsApp or email will not be considered.