Product Support Engineer

Pillango Placements; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a skilled Network Administrator to manage secure email and messaging systems, ensuring smooth network operations and security management. This role involves troubleshooting complex network issues, collaborating with vendors, and maintaining detailed documentation. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a commitment to staying updated with the latest technology trends. Join a dynamic team where your contributions will directly impact the organization's efficiency and security posture.

Qualifications

• Bachelor’s degree in Computer Science or related field is essential.
• Relevant certifications like CCNA or CompTIA Security+ are preferred.
• Prior experience in desktop and network support is required.

Responsibilities

• Administer secure email and messaging systems across platforms.
• Maintain and troubleshoot network operations including routers and firewalls.
• Implement security measures and conduct audits to protect data.

Skills

Technical Proficiency

Problem-solving Skills

Communication Skills

Analytical Skills

Attention to Detail

Project Management Skills

Teamwork and Collaboration

Adaptability

Security Fundamentals

Education

Bachelor’s degree in Computer Science

Relevant certifications (CCNA, Microsoft, CompTIA Security+)

Prior experience in desktop and network support

Tools

Networking equipment

Monitoring tools

Job description

Job Responsibilities

1. Secure Email Administration: System implementation, maintenance, and support for diverse platforms (desktop and mobile) and user requirements.
2. Secure Messaging Administration: System implementation, maintenance, and support across various platforms and user needs.
3. Network Maintenance and Administration: Perform regular maintenance and updates to ensure smooth network operations, including managing, configuring, and monitoring routers, switches, firewalls, and VPNs.
4. Troubleshooting and Problem Solving: Diagnose and resolve system and product issues efficiently, identifying root causes and implementing preventative solutions.
5. Security Management: Implement and manage security measures such as configuring products, firewalls, managing access controls, and conducting security audits to safeguard data and infrastructure.
6. Technical Support and Guidance: Provide support to users facing networking issues, including troubleshooting or guiding through resolution steps.
7. Documentation and Reporting: Maintain detailed records of configurations, procedures, and changes; prepare status, incident, and performance reports for stakeholders.
8. Vendor Collaboration: Liaise with vendors and service providers for procurement and service management.

Skills

1. Technical Proficiency: Knowledge of ICT technologies including Email, Messaging, LAN/WAN, TCP/IP, VPN, DHCP, DNS, and networking protocols.
2. Problem-solving Skills: Ability to troubleshoot network issues and implement effective solutions.
3. Communication Skills: Clear verbal and written communication to interact with team members, stakeholders, and non-technical personnel.
4. Analytical Skills: Strong abilities to analyze ICT issues, understand complex networks, and anticipate potential problems.
5. Attention to Detail: Keen eye for discrepancies in network performance and security.
6. Project Management Skills: Ability to manage ICT projects like upgrades, migrations, and installations within deadlines.
7. Teamwork and Collaboration: Effective collaboration within teams and across departments.
8. Adaptability: Staying updated with latest technology and security trends.
9. Security Fundamentals: Understanding of network security protocols and practices.

Qualifications

1. Educational Background: Bachelor’s degree in Computer Science, IT, Network Engineering, or related field.
2. Certifications: Relevant certifications such as CCNA, Microsoft, CompTIA Security+, etc.
3. Experience: Prior experience in desktop and network support, administration, or related roles.
4. Knowledge of Operating Systems: Familiarity with Windows, Linux, macOS, Android, iOS.
5. Knowledge of Hardware and Software: Handling server/network equipment and monitoring tools.

The salary range is approximately R35k - R45k CTC per month. The client reserves the right to offer a market-related salary based on qualifications, skills, and experience. Please apply online via the provided link. We do not accept CVs via WhatsApp or email.