Product Support At Qes

My client based in Cape Town (North) is currently sourcing for a Product Support Specialist to join them on a permanent basis.

Location: Cape Town (North)
Industry: Agricultural Industry
Type: Onsite
Requirements: Drivers License, Own Transport, Fully Bilingual

The Role

We have an exciting opportunity for a Product Specialist. This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager. The Product Specialist supports bespoke software solutions both onsite & remotely and liaises with other internal stakeholders/departments as needed to solve any issues that may arise.

The ideal candidate displays resilience under pressure, is an advocate for customer success, and has mastered how to manage, operate, and drive help desk calls (both assigned to them and created by them).

What Will You Be Doing

1. Support bespoke software products (remote first / onsite when needed)
2. Daily operations, administration of SQL rich environments (managing, administrating, scripting)
3. Liaise with customers externally and stakeholders internally
4. Own any assigned calls from start to finish - this involves inter-departmental liaising, following the escalation process as governed by policy
5. Help Desk administration - update all calls assigned to this vacancy daily to ensure clients are served timeously, effectively, and without complaints
6. Logging, updating, chasing, escalating calls daily, within acceptable time frames
7. ADHOC software testing before pushing updates to clients
8. Supporting new products, product upgrades, product releases (includes deployment)
9. Product installations and upgrades
10. Training clients as required on various software products

Technical Skills

1. At least 2 years experience scripting, administrating Microsoft SQL Express, SQL Server, SQL (required)
2. Help Desk administration (call logging, working calls, driving calls to closure, understanding of call/ticket life cycle, ITIL exposure) - (required)
3. Proficiency in Microsoft Office applications (required)
4. Valid driver's license and own reliable transport a must as this role may on occasion require travel (for training and implementations)
5. A company vehicle will be provided when available (first choice)
6. Fruit industry experience (massively beneficial - same with meat industry as parallels exist between application sets)
7. Hand held / Mobile scanner experience (software such as APK installations / understanding of hardware) beneficial

Desired Work Experience

1. 2 to 5 years

Desired Qualification Level

1. Grade 12 / Matric

If you meet these requirements and would like to apply, please mail your cv to (Email Address Removed).