Product Support at QES

QE Services IT Recruitment; Durbanville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in the agriculture industry seeks a Product Specialist to provide software support to clients. The role includes managing SQL environments, handling help desk responsibilities, and ensuring customer satisfaction. Ideal candidates should possess a background in logistics or engineering and have proficiency in SQL and Microsoft Office applications.

Qualifications

• At least 2-year experience scripting, administrating Microsoft SQL.
• Valid driver's license and reliable transport required.
• Exposure to ITIL processes preferred.

Responsibilities

• Support bespoke software products both on-site and remotely.
• Manage and administer SQL rich environments.
• Liaise with customers and internal stakeholders for issue resolution.

Skills

SQL

Help Desk administration

Microsoft Office

Education

Graduate in Logistics and/or Supply Chain Management

Graduate in Industrial Engineering

Tools

Microsoft SQL Express

SQL Server

Job description

My client based in Cape Town (North) is currently sourcing for a Product Specialist to join them on a permanent basis

Agricultural Industry / Onsite / Cape Town / Drivers License / Own Transport / Fully Bilingual

The Role

We have an exciting opportunity for a Product Specialist. This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager.

The Product Specialist supports bespoke software solutions both onsite & remotely and liaises with other internal stakeholders / departments as needed to solve any issues that may arise. The ideal candidate display resilience in under pressure, be an advocate for customer success and already have mastered how to manage, operate and drive help desk calls (both assigned to them, and created by them).

What Will You Be Doing

• Support bespoke software products (remote first / onsite when needed)
• Daily operations, administration of SQL rich environments (managing, administrating, scripting)
• Liaise with customers externally and stakeholders internally
• Own any assigned calls from start to finish - this involved inter-departmental liaising, following escalation process as governed by policy
• Help Desk administration - update all calls assigned to this vacancy daily to ensure clients are served timeously, effectively and without complaints
• Logging-, updating-, chasing-, escalating calls daily, within acceptable time frames
• ADHOC software testing before pushing updates to clients
• Supporting new products, product upgrades, product releases (includes deployment of)
• Product installations and upgrades
• Training clients as required on various software products
  
  

Technical Skills

• At least 2-year experience scripting, administrating Microsoft SQL Express, SQL Server, SQL (required)
• Help Desk administration (call logging, working calls, driving calls to closure, understanding of call/ticket life cycle, ITIL exposure) - (required)
• Proficiency in Microsoft Office applications (required)
• Valid driver's license and own reliable transport a must as this role may on occasion require travel (for training and implementations)
• A company vehicle will be provided when available (first choice)
• Fruit industry experience (massively beneficial - same with meat industry as parallels exist between application sets)
• Hand held / Mobile scanner experience (software such as APK installations / understanding of hardware) beneficial
• Graduate in either Logistics and/or Supply Chain Management or Industrial Engineering
• If you meet these requirements and would like to apply, please mail your cv to [Email Address Removed]
  
  

Desired Skills

• SQL
• ITIL
• Microsoft Office
• Microsoft SQL Express
• MS SQL Server
  
  

Desired Work Experience

• 2 to 5 years
  
  

About The Employer

This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager.