Product Support at QES

QE Services (QE Services); Durbanville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated Product Support Specialist to join their team. In this pivotal role, you will provide essential support for bespoke software solutions within the agriculture sector, ensuring client satisfaction through effective problem resolution. Your responsibilities will include managing help desk calls, conducting software installations, and training clients on various products. If you thrive in a dynamic environment and possess strong technical skills, this opportunity to make a significant impact in a supportive role is perfect for you. Join a forward-thinking company that values resilience and customer success!

Benefits

Company vehicle (when available)

Qualifications

• 2+ years experience in scripting and administrating SQL environments.
• Proficient in Help Desk administration and Microsoft Office applications.

Responsibilities

• Support bespoke software products both onsite and remotely.
• Manage help desk calls and ensure timely resolution of client issues.

Skills

Scripting

Microsoft SQL Express

SQL Server

Help Desk Administration

Proficiency in Microsoft Office

ITIL Exposure

Fruit Industry Experience

Handheld / Mobile Scanner Experience

Education

Grade 12 / Matric

Graduate in Logistics and/or Supply Chain Management or Industrial Engineering

Job description

My client based in Cape Town (North) is currently sourcing for a Product Support Specialist to join them on a permanent basis.

Industry: Agricultural Industry / Onsite / Cape Town / Drivers License / Own Transport / Fully Bilingual

The role:

We have an exciting opportunity for a Product Specialist. This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager.

The Product Specialist supports bespoke software solutions both onsite & remotely and liaises with other internal stakeholders / departments as needed to solve any issues that may arise. The ideal candidate displays resilience under pressure, advocates for customer success, and has mastered how to manage, operate and drive help desk calls (both assigned to them, and created by them).

What will you be doing:

• Support bespoke software products (remote first / onsite when needed)
• Daily operations, administration of SQL rich environments (managing, administrating, scripting)
• Liaise with customers externally and stakeholders internally
• Own any assigned calls from start to finish - this involves inter-departmental liaising, following the escalation process as governed by policy
• Help Desk administration - update all calls assigned to this vacancy daily to ensure clients are served timeously, effectively and without complaints
• Logging, updating, chasing, escalating calls daily, within acceptable time frames
• ADHOC software testing before pushing updates to clients
• Supporting new products, product upgrades, product releases (includes deployment)
• Product installations and upgrades
• Training clients as required on various software products

Technical skills:

• At least 2 years experience scripting, administrating Microsoft SQL Express, SQL Server, SQL (required)
• Help Desk administration (call logging, working calls, driving calls to closure, understanding of call/ticket life cycle, ITIL exposure) - (required)
• Proficiency in Microsoft Office applications (required)
• Valid driver's license and own reliable transport is a must as this role may on occasion require travel (for training and implementations)
• A company vehicle will be provided when available (first choice)
• Fruit industry experience (massively beneficial - same with meat industry as parallels exist between application sets)
• Handheld / Mobile scanner experience (software such as APK installations / understanding of hardware) beneficial
• Graduate in either Logistics and/or Supply Chain Management or Industrial Engineering

If you meet these requirements and would like to apply, please mail your CV to [Email Address Removed].

Desired Skills:

• SQL
• ITIL
• Help Desk Support

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric