Product Specialist Sport (Hybrid)

Ticketmaster South Africa Proprietary Limited; Cape Town; Hybrid; ZAR 700,000 - 1,000,000; Full time

Job summary

Join Ticketmaster as a Product Specialist Sport where you will leverage your leadership skills to enhance client relationships and support operational excellence. This senior role involves collaborating with various teams to deliver a world-class sports platform, driving efficiency and performance while prioritizing client satisfaction in the vibrant live entertainment sector.

Qualifications

• Proven experience in leading and growing commercial teams.
• Strong understanding of international ticketing systems.
• Ability to foster relationships with diverse stakeholders.

Responsibilities

• Lead the implementation of the sports platform and ensure alignment with client requirements.
• Oversee service quality and performance KPIs for the market.
• Build and maintain strong client and interdepartmental relationships.

Skills

Leadership

Client relations

Communication

Innovation

Education

Sector knowledge in ticketing and live entertainment

Experience in project management

Job description

In this role as Product Specialist Sport– South Africa you will report to Senior Director Operations – Middle East & Africa . This is a senior role within the Ticketmaster Local team, supporting the Regional and Global International Sports Leadership team in the development and delivery of the business strategy within Sport.

You are expected to be an ambitious, results driven leader that will be responsible for providing leadership for employees and delivering outstanding client support for their areas. This includes accountability for client satisfaction, meeting agreed upon service level standards, driving efficiency, and improved employee performance as it relates to the South African Region.

You will work closely with Senior Director Operations – Middle East & Africa and the Managing Director in facilitating the implementation of our dedicated sports platform and working closely with our application providers. You will oversee the performance improvement and cost efficiency initiatives in the market, whilst at the same time servicing local sports market and client needs as a key priority. You will also need to collaborate with other Regional leads to ensure standardization of communication and efficiencies.

As a Product Specialist within our sports division the role is charged with strengthening Ticketmaster’s client relations and increasing client satisfaction. This will involve close collaboration with other Local and Regional client facing teams.

You will demonstrate outstanding leadership skills and the ability to combine market and management experience with business strategy to extract greater value to the business driving a culture of innovation and excellence throughout the workforce with exceptional leadership skills.

This is a hands-on role, that will require a mix of strategic thinking, operational and business acumen and client facing expertise.

WHAT YOU WILL BE DOING

• Lead the implementation of our sports platform, ensuring our world class technology is delivered on-time and aligned with our clients requirements.
• At the direction of the Senior Director Operations – Middle East & Africa, you will proactively lead and manage an aligned strong local sports team of client support & operations team experts.
• Assist the Senior Director Operations in building the Client Support, Event Management, Product Operations and Field Operations structure under International Operations principles, definitions, and guidelines for South Africa.
• Build and cultivate excellent client and interdepartmental relationships.
• Collaborate with other Regional Operation teams in facilitating performance improvement strategies and cost efficiency initiatives, including enabling load balancing opportunities.
• Build and maintain a strong relationship with chosen sports application developers and lead the implementation and integration for our clients.
• Ensure company cascading OKRs are successfully met.
• Owner and accountable for service quality and performance KPIs for the market.
• Oversee support provided to the client for our Sports system and products.
• Remain current with software and new features and how they impact clients.
• Able to provide support and best practices to the client for all Sports products.
• Research client / customer challenges about service levels.
• Identify areas of improvements and concerns and accordingly develop action plans.
• Ensure that teamwork is in compliance with company policies and procedures.
• Oversee staffing adjustments to obtain maximum productivity.
• Provide guidance to team members and monitor their performance, discipline, and attendance on regular basis.
• Work with the other Ticketmaster Function leads to enhance co-operation and best-practice sharing and to implement cross-company strategies to contribute to the success of the International and Global Ticketmaster business.
• Drive a culture of innovation and excellence throughout the organization. With a strong commitment to internal communications strategies to all staff.
• Mentoring, Support, and People Development across the market.

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

You will be required to demonstrate a high-level of business acumen together with a strong level of sector knowledge, relating to the international ticketing and live entertainment business.

• Experience providing excellent leadership in leading and growing successful commercial and cross-functional teams in an international or global organization.
• Experience in leading complex technical system implementations with a 360 view from platform to application.
• Experience in cross platform integrations.
• Strong written and verbal communications skills.
• Must be fluent in Local business language with strong English skills.
• Experience with building and maintaining strong relationships with stakeholders, i.e. complex reimbursement processes and discussions.
• Experience in ticketing, live events, promoting, e-business, media or entertainment industries preferred.
• Demonstrated leadership ability.
• Experience in project management and implementation.
• Innovative and flexible approach – thrive to find solutions outside the box.
• Not accepting the status quo, working with a sense of urgency to deliver results.

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success :

• Carefully weighs the impact of a broad range of related issues or factors.
• Makes high quality decisions in a timely manner, considering both the immediate and long-term consequences of decisions.
• Asks appropriate questions to ensure understanding, to generate new ideas and innovative solutions.
• Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.
• Organises time effectively and plans for future needs, maximising the use of available resources.
• Clearly conveys goals and expectations to others; steps forward to confront difficult issues.
• Paves the way for change, diminishes fear and persuades others to let go of resistance.
• High technical acumen.
• Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organization.
• Skillful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

LI-RL #LI-Hybrid

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