Product Specialist: Savings Products

AVBOB South Africa; Centurion; On-site; ZAR 600,000 - 900,000; Full time

Job summary

AVBOB South Africa is seeking an experienced Product Specialist to own, grow and optimise our savings product portfolio through end-to-end strategy, customer value propositions and digital adoption.

You will collaborate with Technology, UX, Operations and external partners to design innovative savings solutions, translate business needs into clear requirements, ensure FAIS/POPIA compliance, and drive growth, activation and retention across customer segments.

Qualifications

• Experience defining savings product strategy in a regulated environment.
• Ability to translate business needs into product specifications and user stories.
• Proven track record delivering digital savings solutions.

Responsibilities

• Define and execute the Savings product strategy aligned to business objectives.
• Develop and maintain the product roadmap with strategic partners.
• Drive agile delivery and continuous product improvement initiatives.
• Ensure regulatory compliance (FAIS, POPIA, Treating Customers Fairly).
• Collaborate with Marketing, Technology, UX, Operations and external stakeholders.

Skills

Product strategy

Agile delivery

Digital banking

Regulatory compliance

Stakeholder management

Data analytics

Sales targets

Customer journey design

Job description

We are looking for an experienced, innovative and commercially driven Product Specialist to manage, grow and optimise our savings product portfolio through end to end ownership of product strategy, customer value propositions, digital adoption, regulatory compliance and sustainable commercial outcomes.

YOUR RESPONSIBILTIES WILL INCLUDE

• Defining and executing the Savings product strategy aligned to business objectives
• Developing and maintaining the product roadmap in collaboration with strategic partners
• Identifying market opportunities, customer needs, and competitive positioning
• Driving financial inclusion through accessible and relevant savings solutions
• Leading the design and development of innovative savings products and enhancements
• Translating business requirements into product specifications and user stories
• Collaborating with Technology, UX, Operations, and external stakeholders to deliver digital product enhancements
• Overseeing product configuration within digital platforms and core systems
• Driving agile delivery and continuous product improvement initiatives
• Taking accountability for achieving sales targets, including account openings, funded accounts, and balances under management
• Developing and implementing acquisition, activation, and retention strategies across customer segments
• Identifying and unlocking sales opportunities across digital, branch/frontline, and call centre channels
• Partnering with Marketing to execute targeted campaigns and customer engagement initiatives
• Supporting frontline enablement through product training, sales scripts, FAQs, and customer engagement initiatives
• Analysing sales funnel performance and implementing strategies to improve conversion rates and productivity
• Designing and optimising end-to-end digital customer journeys, including onboarding, deposits, withdrawals, and account servicing
• Identifying customer pain points and implementing solutions to improve customer experience and conversion
• Monitoring product performance and customer behaviour using data-driven insights
• Driving initiatives to improve product uptake, engagement, profitability, and customer retention
• Ensuring compliance with applicable regulatory requirements, including FAIS, POPIA, and Treating Customers Fairly principles
• Collaborating with Risk, Compliance, and Legal teams on product design and governance requirements
• Building and maintaining strong stakeholder relationships within the savings ecosystem
• Providing reporting, strategic insights, and updates to senior management and governance committees
• Monitoring industry trends, digital banking innovations, and competitor offerings to identify opportunities for growth and innovation
• Driving a culture of innovation, agility, and continuous improvement