Product Specialist (Sandton)

Capitec Client Care; Sandton; On-site; ZAR 750,000 - 1,000,000; Full time

Job summary

A leading South African financial institution is seeking a Business Analyst to enhance service delivery. The ideal candidate will possess a strong background in business analysis with at least 7 years of experience, and have a relevant tertiary qualification. Responsibilities include liaising with the development team, managing project documentation, and ensuring compliance with business requirements. This role is pivotal in supporting operational change and alignment with governance standards.

Qualifications

• Minimum of 7 years’ work experience in Business Analysis.
• Proven work experience as a Business Analyst within a Product Specialist environment.
• Basic project management skills required.

Responsibilities

• Liaise with stakeholders to gather specifications.
• Compile test plans and ensure alignment with requirements.
• Manage testing, production support, and post-implementation validation.

Skills

Analytical Skills

Problem solving skills

Attention to Detail

Planning, organising and coordination skills

Communications Skills

Interpersonal & Relationship management Skills

Negotiation skills

Influencing Skills

Presentation Skills

Facilitation Skills

Commercial Thinking Skills

Strategic Thinking Skills

Project Management Skills (Methodology Specific)

Change Management Skills

Education

Tertiary qualification in Business Analysis

Grade 12 National Certificate / Vocational

Job description

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Date: 13 Aug 2025

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• Liaise with the business to formulate business specifications and functional descriptions to meet business requirements.
• Liaise with the development team to hand over functional descriptions.
• Compile test plans and ensure delivery aligns with business requirements.
• Conduct continuous business and industry research to guide the critical evaluation of new and existing software/application solutions.
• Undertake impact analysis specific to the solution and related changes, including within the solution and affected peer systems.
• Identify risks, issues, and decisions needed to support project deliverables and scope. This also includes an understanding of Project Management principles (Prince2).
• Understand and conceptualise the MIS/reporting requirements and needs from the solution.
• Align the solution and operations with relevant internal and external governance and compliance requirements and prerequisites.
• Demonstrate leadership skills; including management of teams, expectations, processes, solutions, and operational change.
• Gather and document business requirements, develop functional and test documentation, and ensure alignment between business needs, technical specifications, and delivery timelines.
• Act as a liaison between stakeholders, IT teams, and vendors throughout the development lifecycle.
• Manage testing, production support, and post-implementation validation.
• Continuously drive innovation and process improvement, while ensuring timely delivery of documentation and solutions aligned with strategic and commercial objectives.
  
  

Qualifications (Minimum)

• A relevant tertiary qualification in Business Analysis
• Grade 12 National Certificate / Vocational
  
  

Experience And Knowledge

Minimum Experience:

• At least 7 years’ work experience in Business Analysis
• Proven work experience as a Business Analyst (BA) within a Product Specialist environment
• Change management
• Basic project management
  
  

Minimum Knowledge

• Must have detailed knowledge of:
• Business analysis and design
• IT systems development processes. End to End experience of development life cycle
• Application development
• Testing practices and methodology
• Banking and IT standards and governance
• Financial principals
  

Ideal Knowledge

• Detailed knowledge of:
• Agile development life cycle
• SDLC
• PRINCE2
• Change management
• Banking systems
• Credit granting/savings
• Collections environment
• MIS/BI/Data warehousing
• UML and Business Process Modelling (BPM) – EA and Visio
  
  

• Solid understanding of:
• Capitec Bank systems environment and business model
• Best practices for Quality Assurance (QA)
• Project management
• Conflict management
  

Skills

• Analytical Skills
• Problem solving skills
• Attention to Detail
• Planning, organising and coordination skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Presentation Skills
• Facilitation Skills
• Commercial Thinking Skills
• Strategic Thinking Skills
• Project Management Skills (Methodolgy Specific)
• Change Management Skills
  
  

Conditions of Employment

• Clear criminal and credit record
• Contactable via own mobile phone
• A valid driver's license and own vehicle is required
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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