Product Specialist - Crypto

DigiOutsource; Cape Town; On-site; ZAR 700,000 - 1,200,000; Full time

Job summary

DigiOutsource is hiring a Product Specialist – Crypto to bridge crypto operations, risk and product development within a SaaS environment. You will translate operational and regulatory needs into clear product requirements and user stories.

Join a team focused on staying ahead of evolving threats, regulations and technologies in the crypto ecosystem, and help deliver meaningful business value while remaining compliant and resilient. Cape Town-based.

Qualifications

• Experience in crypto, blockchain, Web3, fintech, or digital payments environments.
• Ability to translate crypto operations into product requirements.
• Comfortable liaising with risk, compliance, and technical teams.

Responsibilities

• Act as the subject matter expert for assigned crypto‑related SaaS products across risk, fraud, and compliance.
• Collaborate with product specialists, analysts, engineers, and managers to define and refine crypto product features and capabilities.
• Gather and analyse feedback from operational teams using crypto tooling to inform continuous product improvement.
• Translate complex crypto operational needs into clear product requirements and user stories.
• Conduct product demonstrations, enablement sessions, and training for internal teams and key stakeholders.
• Support the Product Lead and Divisional Manager with crypto and technical expertise during RFPs, due diligence exercises, audits, and partner assessments.
• Partner with governance and compliance specialists to maintain accurate product documentation and knowledge base content.
• Monitor product performance, usage analytics, and risk indicators to identify trends and optimisation opportunities.
• Stay current with crypto industry trends, regulatory developments, and emerging technologies such as blockchain analytics and Web3 tools.

Skills

Crypto domain knowledge

SaaS product experience

Stakeholder collaboration

Regulatory awareness

Analytical thinking

Cross-functional teamwork

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As a Product Specialist – Crypto, you will play a key role in bridging the gap between crypto operations, risk and fraud functions, and product development teams. Operating within a SaaS environment, you’ll translate operational and regulatory needs into clear product requirements, ensuring our crypto solutions deliver meaningful business value while remaining compliant and resilient.

Your expertise will help us stay ahead of evolving threats, regulations, and technologies in the crypto ecosystem. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Act as the subject matter expert for assigned crypto‑related SaaS products across risk, fraud, and compliance.
• Collaborate with product specialists, analysts, engineers, and managers to define and refine crypto product features and capabilities.
• Gather and analyse feedback from operational teams using crypto tooling (e.g. wallet monitoring, transaction screening, blockchain analytics) to inform continuous product improvement.
• Translate complex crypto operational needs into clear product requirements and user stories.
• Conduct product demonstrations, enablement sessions, and training for internal teams and key stakeholders.
• Support the Product Lead and Divisional Manager with crypto and technical expertise during RFPs, due diligence exercises, audits, and partner assessments.
• Partner with governance and compliance specialists to maintain accurate product documentation, FAQs, and knowledge base content aligned to crypto regulatory expectations.
• Monitor product performance, usage analytics, and risk indicators to identify trends, anomalies, and optimisation opportunities.
• Stay current with crypto industry trends, regulatory developments, fraud typologies, competitor offerings, and emerging technologies such as blockchain analytics and Web3 tools.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex crypto concepts to non‑technical audiences.
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• Proven experience collaborating across operations, risk, compliance, and technical teams.
• High adaptability and comfort working in evolving product and regulatory landscapes.
• Strong analytical thinking and problem‑solving ability.
• Experience working in crypto, blockchain, Web3, fintech, or digital payments environments.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Familiarity with crypto fraud typologies, transaction monitoring, AML, sanctions, or wallet risk scoring.
• Exposure to crypto regulations and compliance frameworks (e.g. travel rule, VASPs, custody requirements).
• Experience working with enterprise SaaS platforms, analytics tools, or blockchain monitoring solutions.
• Product experience or exposure to Agile delivery methodologies.
• Previous experience within online gaming, betting, or highly regulated digital industries

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!