Product Specialist at QES

QE Services IT Recruitment; Somerset West; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in Somerset West is seeking a Technical Product Support Specialist who is a motorcycle enthusiast. The role includes providing exceptional customer support, conducting software testing, and improving support delivery services, along with maintaining technical infrastructure. Candidates should have a tertiary qualification in a technical field and at least 3 years of relevant experience in technical support.

Qualifications

• Minimum of 3 years experience in Technical Customer Support.
• Motorcycle driver's licence required.
• Experience in software testing and ITIL practices.

Responsibilities

• Provide technical product support and customer assistance.
• Test software and maintain motorcycle fleet.
• Manage office technical infrastructure.

Skills

Customer support

Diagnostic tools

Problem solving

IT infrastructure knowledge

Technical product knowledge

Education

Tertiary qualification in technical field

Grade 12 / Matric

Tools

Microsoft Office Suite

SAGE

Job description

My client based in Cape Town (Somerset West) is currently looking for a Technical product support specialist to join them

The Ideal candidate will be an Motorcycle enthusiast

Technical product support

Employer

We solve complex problems and develop leading niche products known for their reliability and superior build quality. The purpose of the role is to provide our customers and employees with excellent Technical and Product support.

Key Outcomes Of The Role

• Provide customer support
• Identify support trends for product improvement and report on these
• Assist with improvement of support delivery services (new ways of doing)
• Assist with fleet maintenance
• Assist with office infrastructure management
  
  

Key responsibilities

• Provide technical product support
• Report on customer support trends and improvements
• Test software
• Maintain fleet (motorcycles)
• Manage office technical infrastructure
• Manage company online presence and contribution on technical forums
  
  

Required Experience

• customer support : 3 to 4 years
• information technology infrastructure library : 3 to 4 years
• technical hardware : 3 to 4 years
• diagnostic analysis of software/hardware failures : 3 to 4 years
  
  

Candidate Requirements

Qualification And Experience Required

• A tertiary qualification in technical field
• Motorcycle dirver's licence
• Minimum of 3 years Technical customer support
• Software testing
  
  

Knowledge & Skills Required

• Diagnostic tools
• Relevant technical product knowledge.
• Good knowledge of various desktop and mobile operating systems.
• Excellent knowledge IT infrastructure, networking and other related IT systems and devices.
• Good knowledge of software and how it interfaces with IT systems and other software.
• Some firmware knowledge would be advantageous.
• Proficient with Microsoft Office Suite
• SAGE
• Planning & organising skills
• Problem solving
• Exceptional written and verbal skills.
• Aptitude for and understanding of vehicle related diagnostic and other technical hardware and software.
• Ability to learn new technical information rapidly
• Motorcycle enthusiast
  
  

Candidate Profile Requirements

• Customer centric
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organise, multitask, prioritise and work under pressure
• Initiative
• Team oriented
• Detailed
  
  

If you meet these requirements and would like to apply, please send your cv to [Email Address Removed]

Desired Skills

• It Support
• Technical Support
• ITIL
  
  

Desired Work Experience

• 5 to 10 years
  
  

Desired Qualification Level

• Grade 12 / Matric