Product Owner (Matchmaking&Relationship)

Lever, Inc.; South Africa; A distancia; ZAR 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

28 days vacation

Wellness days

Referral bonus up to $5,000

Training assistance 50%

English lessons discount

Health support up to $1,000

Remote equipment stipend

Gamified recognition program

Descripción de la vacante

Lever, Inc. in South Africa is seeking a Product Owner (Matchmaking & Relationship) to own the post-purchase product experience.

You will drive activation, matching quality, relevance, and engagement from hypothesis to measurable results, collaborating with engineers, designers, analysts, and data scientists. You will shape discovery-driven features, design gamification and nudges, analyze bottlenecks, and push improvements that increase relevant invitations and faster first-week matches for

Formación

• Experience in B2C product management focusing on activation and onboarding.
• Experience with discovery-driven products and large catalogs.
• Understanding of search, relevance, and recommendation systems.
• Experience in marketplaces or discovery-focused products.
• Able to formulate hypotheses and measurable requirements.
• Experience delivering from concept to launch and iteration.
• Proficient in A/B testing and defining success metrics.
• Mix of qualitative and quantitative research.
• Strong cross-functional collaboration.
• Strong product metrics focus and ownership.
• Comfort with changing priorities and direct communication.
• Learn from unsuccessful experiments.

Responsabilidades

• Own post-purchase customer journey and drive fast quality match.
• Optimize offer volume and relevance without overwhelming users.
• Improve recommendation relevance and customer trust.
• Increase relevant invitations from paying customers.
• Improve first-week match quality for new customers.
• Design engagement features like gamification and nudges.
• Use segmentation and personalization to improve discovery.
• Identify bottlenecks with data, research, insights.
• Translate opportunities into testable hypotheses with metrics.
• Collaborate with engineers, designers, analysts, and data/ML teams.
• Manage requirements, priorities, timelines for predictable delivery.
• Run A/B tests and scale meaningful improvements.

Conocimientos

B2C PM

Activation

Onboarding

Customer journey

Discovery-driven

Matching systems

Personalization

Data enrichment

A/B testing

Cross-functional

Metrics-driven

Ownership

Communication

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Owner (Matchmaking & Relationship) based in South Africa.

This role owns the post-purchase product experience, with a direct focus on helping paying customers reach meaningful value quickly. You’ll take end-to-end ownership of activation, matching, relevance, and engagement, from initial hypotheses through measurable results. The role combines product strategy, experimentation, customer journey design, personalization, and recommendation systems. You’ll identify bottlenecks and growth opportunities through data, research, and customer insights, then translate them into focused product improvements. Working closely with engineers, designers, analysts, and data specialists, you’ll move ideas into production and continuously iterate based on results. This is an opportunity to shape a discovery-driven product where matching quality and customer experience are central to product success.

Accountabilities:

• Own the post-purchase customer journey, focusing on helping paying customers reach a quality match as quickly as possible.
• Optimize offer volume and presentation so customers receive an appropriate number of relevant options without being overwhelmed or underserved.
• Improve recommendation relevance and customer trust in the options presented throughout the experience.
• Increase the volume and quality of relevant invitations received by paying customers.
• Improve the likelihood that new customers form a quality match during their first week.
• Design engagement mechanics such as gamification, nudges, reminders, and conversation reactivation features that encourage customers to return.
• Analyze matching parameters across user segments and use segmentation, personalization, and data enrichment to improve discovery and matching outcomes.
• Identify bottlenecks and growth opportunities in the post-purchase journey using quantitative data, qualitative research, and product insight.
• Translate opportunities into clear, testable hypotheses with defined success metrics and requirements.
• Collaborate with engineers, designers, analysts, and data/ML specialists to deliver product improvements efficiently.
• Manage requirements, priorities, and timelines while maintaining predictable delivery.
• Run A/B tests and other experiments, analyze product metrics and outcomes, and scale improvements that demonstrate meaningful results.

Requirements:

• Hands-on B2C product management experience, particularly in customer experience, customer journey design, activation, onboarding, or first-session experiences.
• Experience working with discovery-driven products involving large volumes of offers, listings, or potential matches.
• Practical understanding of search or feed relevance, matching, recommendation systems, segmentation, personalization, and data-enriched offers.
• Experience in marketplaces, aggregators, dating or social discovery, real estate, classifieds, e-commerce with large catalogs, or other discovery and recommendation-focused products is highly relevant.
• Strong ability to formulate product hypotheses, define clear requirements, and connect product initiatives to measurable outcomes.
• Experience driving product delivery from concept through launch and iteration.
• Practical knowledge of A/B testing and experimentation, including defining success metrics and validating results.
• Comfortable combining qualitative and quantitative product research to identify customer needs and growth opportunities.
• Strong cross-functional collaboration skills with designers, analysts, engineers, and data specialists.
• Strong understanding of product metrics and the ability to identify opportunities for growth and improvement.
• Results-oriented mindset focused on measurable impact rather than process for its own sake.
• High level of ownership, initiative, and comfort working with changing priorities.
• Clear, direct communication skills and the ability to make decisions in an evolving environment.
• Ability to treat unsuccessful experiments as opportunities for learning and iteration.

Benefits:

• Fully remote, full-time opportunity.
• Initial compensation level or salary range shared with candidates during the recruitment process and before employment begins.
• 28 calendar days of vacation per year.
• 7 wellness days per year for personal needs, rest, or recovery.
• Referral bonuses of up to $5,000 for successful candidate recommendations.
• 50% coverage for professional training, international conferences, and professional meetings.
• Corporate discounts for English-language lessons.
• Health support of up to $1,000 gross per year per employee when corporate medical insurance is not available, which can be used toward private health insurance or eligible medical expenses for the employee and close relatives.
• Workplace equipment and support, including desk, chair, Wi-Fi, and other essentials in offices or coworking locations, with reimbursement of up to $1,000 gross every three years for eligible remote workplace expenses.
• Internal gamified recognition program offering rewards such as merchandise, team-building activities, and massage certificates.